Abstract
As many governments the world over are engaged in an e-Race to provide their citizens, business communities and public organizations (i.e. service consumers) with electronic public service delivery (EPSD) information systems, the number and type of devices that can be used to access these services is increasing all the time. The mobility of the service consumers over a wide geographical range raises new essential user and system requirements for EPSD systems. Therefore, in order to address the needs of the “mobile citizen”, this research proposes an infrastructure for developing EPSD systems that are designed to offer service consumers their individualized information or government services wherever they are, whatever time and whatever their connection point or access device used. In this approach, services are created by applications that are dynamically constructed and configured from a set of interconnected COTS-components with the service instances adapted to the access device used based on the context knowledge of the user, {time, location, access device} and the capability profile of the access channel. The systems are designed so as to cope with dynamic and evolving system and user requirements
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© 2004 Kluwer Academic Publishers
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Ncube, C. (2004). A Cots-Oriented Process for Constructing Adaptable E-Government Services. In: Mendes, M.J., Suomi, R., Passos, C. (eds) Digital Communities in a Networked Society. IFIP International Federation for Information Processing, vol 139. Springer, Boston, MA. https://doi.org/10.1007/1-4020-7907-9_31
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DOI: https://doi.org/10.1007/1-4020-7907-9_31
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4020-7795-1
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