Abstract
Functional and performance requirements relate to the product to be delivered and the services to be furnished with it. Service level agreements deal with both. These also indicate which process one can go through, in case one has queries about a product or service.
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9. House in order: evaluate and improve
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(2005). House in order: evaluating and improving. In: Manage IT!. Springer, Dordrecht. https://doi.org/10.1007/1-4020-3710-4_9
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