Abstract
Recognizing supply and demand-side results in the supply focusing on the demand and therefore a more customer-oriented operation. Customers demand transparency. This requires a logical chain of activities that are carried out to fulfil the demand. This means the rise of process-focussed operating. This is how attention to workflow control comes about and is the start of the application of general logistics models for providing IT services.
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3. Task-focussed and simultaneous process-focussed IT supply
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(2005). Task focussed and simultaneous process-focussed supply of facilities. In: Manage IT!. Springer, Dordrecht. https://doi.org/10.1007/1-4020-3710-4_3
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DOI: https://doi.org/10.1007/1-4020-3710-4_3
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