Abstract
To promote democracy, governments have encouraged citizens to voice their opinions on a number of issues. In this paper, the Government-to-Citizen (G2C) aspect of electronic governement, focuses on Citizen Relationship Management (CzRM). The highest stage of evolution in CzRM is participative democracy. One channel to promote participative democracy is through e-forums, which can enable a government to become “citizen-centric” to reflect the concept of good governance. In Thailand, e-forums have never been used as a formal consultative channel with citizens. The government has yet to organize a formal e-forum to consult citizens as it has done in off-line public hearings. In this research, a prototype of government e-forum was developed and evaluated. The application of the e-forum is to conduct an online hearing on wastewater issues.
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Esichaikul, V., Komolrit, V. (2005). Citizen Participation through E-Forum: a Case of Wastewater Issues. In: Van Den Besselaar, P., De Michelis, G., Preece, J., Simone, C. (eds) Communities and Technologies 2005. Springer, Dordrecht. https://doi.org/10.1007/1-4020-3591-8_17
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DOI: https://doi.org/10.1007/1-4020-3591-8_17
Publisher Name: Springer, Dordrecht
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