Abstract
Within the Organisational Semiotics (OS) perspective, software systems should be designed as part of the whole organisation in which it will be embedded. As organisations are in continuous change, the technical information systems should also be changing in line with their organisation’s informal and formal information systems. From the Software Engineering perspective, the difficulties of solving this problem are well known: changes in information systems are usually associated with high costs and its maintenance may cost more than the initial development. While literature in Computer Supported Co-operative Work (CSCW) acknowledges the importance of proposing approaches to deal with this issue, it also acknowledges that we are far from having this problem solved. In this paper we propose a norm driven environment for the system interface configuration, as a way of dealing with the complexity of allowing changes in the system as the organisational norms change.
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Bonacin, R., Cecili, M., Baranauskas, C., Liu, K. (2004). Interface Design for the Changing Organisation. In: Liu, K. (eds) Virtual, Distributed and Flexible Organisations. Springer, Dordrecht. https://doi.org/10.1007/1-4020-2162-3_15
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DOI: https://doi.org/10.1007/1-4020-2162-3_15
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