Abstract
There is substantial literature on the use of information technology for competitive advantage and organizational transformation. In the main, this literature speaks to the world of IT-capable organizations, pursuing ever more challenging goals. This paper reports on a case study of an organization that had similar aims for its use of IT, but lacked the capability. Senior management chose a strategy of improvisation with the goal of learning-by-doing so that the capability would be developed. The paper assesses the achievements to date, suggests forward paths, and offers guidelines to organizations that find themselves in a similar state.
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© 2006 International Federation for Information Processing
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Pham, T.L., Jordan, E. (2006). Improvisation as Strategy: Building an Information Technology Capability. In: Donnellan, B., Larsen, T.J., Levine, L., DeGross, J.I. (eds) The Transfer and Diffusion of Information Technology for Organizational Resilience. TDIT 2006. IFIP International Federation for Information Processing, vol 206. Springer, Boston, MA. https://doi.org/10.1007/0-387-34410-1_10
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DOI: https://doi.org/10.1007/0-387-34410-1_10
Publisher Name: Springer, Boston, MA
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