4.6 Summary
In this chapter, we propose a simple HMM with estimation methods. The framework of the HMM is simple and the model parameters can be estimated efficiently. Application to customers classification with practical data taken from a computer service company is presented and analyzed. Further disussions on new HMMs and applications will be given in Chapter 8.
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© 2006 Springer Science+Business Media, Inc.
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(2006). Hidden Markov Model for Customers Classification. In: Markov Chains: Models, Algorithms and Applications. International Series in Operations Research & Management Science, vol 83. Springer, Boston, MA. https://doi.org/10.1007/0-387-29337-X_4
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DOI: https://doi.org/10.1007/0-387-29337-X_4
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-387-29335-6
Online ISBN: 978-0-387-29337-0
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