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Ball, M.J., Douglas, J.V. (2005). Human Factors: Changing Systems, Changing Behaviors. In: Demetriades, J.E., Christopherson, G.A., Kolodner, R.M. (eds) Person-Centered Health Records. Health Informatics. Springer, New York, NY. https://doi.org/10.1007/0-387-27375-1_6
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