Abstract
Small and medium-sized enterprises have to deal with increasing requirements on customer services. Furthermore these enterprises are not able to decrease their service delivery times and costs on their own and so, as a consequence, they have to team up with external partners to build up service cooperations. To support this development a model will be described to enable these enterprises fulfilling services collaboratively by using the basic concept of the virtual organization.
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© 2005 International Federation for Infrmation Processing
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Hartel, I., Kamio, Y., Zhou, M. (2005). Collaborative Service in Global Manufacturing — a New Paradigm. In: Arai, E., Kimura, F., Goossenaerts, J., Shirase, K. (eds) Knowledge and Skill Chains in Engineering and Manufacturing. DIISM 2002. IFIP International Federation for Information Processing, vol 168. Springer, Boston, MA. https://doi.org/10.1007/0-387-23852-2_27
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DOI: https://doi.org/10.1007/0-387-23852-2_27
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-387-23851-7
Online ISBN: 978-0-387-23852-4
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