Abstract
This research paper discusses a manufacturing support system which supports not only maintenance services but also consulting services for manufacturing systems consisting of multi-vendor machine tools. In order to do this system enables inter-enterprise collaboration between engineering companies and machine tool vendors. The system is called “After-Sales Support Inter-enterprise collaboration System using information Technologies” (ASSIST). This paper describes the concept behind the planned ASSIST, the development of a prototype of the system, and discusses test operation results of the system.
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© 2005 International Federation for Infrmation Processing
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Kimura, T., Kasai, F., Kamio, Y., Kanda, Y. (2005). Development of an After-Sales Support Inter-Enterprise Collaboration System Using Information Technologies. In: Arai, E., Kimura, F., Goossenaerts, J., Shirase, K. (eds) Knowledge and Skill Chains in Engineering and Manufacturing. DIISM 2002. IFIP International Federation for Information Processing, vol 168. Springer, Boston, MA. https://doi.org/10.1007/0-387-23852-2_26
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DOI: https://doi.org/10.1007/0-387-23852-2_26
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-387-23851-7
Online ISBN: 978-0-387-23852-4
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