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Machiraju, V., Bartolini, C., Casati, F. (2004). Technologies for Business-Driven Information Technology Management. In: Cavedon, L., Maamar, Z., Martin, D., Benatallah, B. (eds) Extending Web Services Technologies. Multiagent Systems, Artificial Societies, and Simulated Organizations, vol 13. Springer, Boston, MA. https://doi.org/10.1007/0-387-23344-X_1
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