Conclusion
In conclusion, benchmarking can become a valuable tool for improvements in healthcare. While key performance figures can be used to find gaps in performance, only an analysis of processes will allow one to understand the differences and plan for improvement.
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Suggested Reading
Andersen, B. and Pettersen, P.-G., 1996, The Benchmarking Handbook. Step-by Step Instructions. Chapman & Hall, London, UK. ISBN 0 412 73520 2.
Burstin, H. R., Conn, A., Setnik, G., Rucker, D. W., Cleary, P. D., O’Neil, A. C. et al., 1999, Benchmarking and quality improvement: The Harvard Emergency Department Quality Study. Am. J. Med., 107(5), 437–449.
Fridkin, S. K., Lawton, R., Edwards, J. R., Tenover, F. C, McGowan, J. E., Jr, Gaynes, R. P., 2002, Intensive Care Antimicrobial Resistance Epidemiology Project; National Nosocomial Infections Surveillance Systems Hospitals. Monitoring antimicrobial use and resistance: Comparison with a national benchmark on reducing vancomycin use and vancomycin-resistant enterococci. Emerg. Infect. Dis., 8(7), 702–707.
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Westh, H. (2005). Benchmarking. In: Gould, I.M., van der Meer, J.W.M. (eds) Antibiotic Policies. Springer, Boston, MA. https://doi.org/10.1007/0-387-22852-7_8
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DOI: https://doi.org/10.1007/0-387-22852-7_8
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