Abstract
Quality management (QM) emerged in the 20th century as a method to reduce errors and uncertainty in industrial mass production. The focus was on reducing variation in repetitive industrial processes and on fulfilling the requirements of rational market actors. At the innovative end of the modern high-tech environment, the basic assumptions of repetition and rationality will frequently not hold true. However, QM methods remain usable and useful at the routine end of the high-tech environment. By improving quality and success at the routine end they free up crucial resources for the frequent and rich communication that is required at the innovative end, thus improving the overall quality and success of the product or service.
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Ainamo, A., Järvinen, P., Korhonen, T.O., Lillrank, P. (2003). Quality in High-Tech Product Development. In: Korhonen, T.O., Ainamo, A. (eds) Handbook of Product and Service Development in Communication and Information Technology. Springer, Boston, MA. https://doi.org/10.1007/0-306-48712-8_6
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DOI: https://doi.org/10.1007/0-306-48712-8_6
Publisher Name: Springer, Boston, MA
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