Chapter Summary
This chapter discussed the final component of the partnership-based model of practice: service evaluation. Some basic principles of evaluation research were presented. The importance of outcomes in evaluation research was discussed, along with the relationship between outcomes, outputs, and service activities. The most important outcomes in partnership-based practice—client satisfaction and status changes—were presented and discussed, and methods for measuring these outcomes were explored. Finally, the presentation of evaluation results was addressed, along with the relevance of evaluation results to program planning.
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Suggestions for Further Reading
Martin, L.L., & Kettner, P.M. (1996). Measuring the performance of human service programs. Thousand Oaks, CA: Sage.
Mullen, E.J., & Magnabosco, J.L. (1997). Outcomes measurement in human services. Washington, DC: NASW Press.
Pecora, P.J., Fraser, M.W., Nelson, K.E., McCroskey, J., & Meezan, W. (1995). Evaluating family-based services. New York: Aldine deGruyter
Rapp, C.A., & Poertner, J. (1992). Social administration: A client-centered approach. White Plains, NY: Longman
Rossi, P.H., & Freeman, H.E. (1993). Evaluation: A systematic approach. Newbury Park, CA: Sage.
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© 2002 Kluwer Academic Publishers
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(2002). Service Evaluation. In: The Partnership Model in Human Services. Clinical Sociology: Research and Practice. Springer, Boston, MA. https://doi.org/10.1007/0-306-47180-9_11
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DOI: https://doi.org/10.1007/0-306-47180-9_11
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-306-46274-0
Online ISBN: 978-0-306-47180-3
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