Abstract
Knowledge is increasingly being identified as the key resource of the enterprise [4]. One approach to managing this key resource is to focus on the support of organisational knowledge creation in business processes. We propose the use of a framework for business process management as the vehicle to deliver this support. Employing the theory of organisational knowledge creation developed by Nonaka [9], we identify the presence of enabling conditions required to promote knowledge creation by making comparisons with a target established for the process. Tailored knowledge management services are proposed to strengthen these enabling conditions, and we show how the framework can assist the process in their integration. Our approach is particularly suitable for delivering support to e-business processes implemented with information technology. An illustration is provided using threat identification, a knowledge intensive activity of the risk management process.
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Keywords
- Business Process
- Knowledge Management
- Tacit Knowledge
- Business Process Management
- Soft System Methodology
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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© 2001 IFIP International Federation for Information Processing
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Slembek, I. (2001). An Approach to Knowledge Management Support in E-Business Processes. In: Schmid, B., Stanoevska-Slabeva, K., Tschammer, V. (eds) Towards the E-Society. IFIP International Federation for Information Processing, vol 74. Springer, Boston, MA. https://doi.org/10.1007/0-306-47009-8_34
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DOI: https://doi.org/10.1007/0-306-47009-8_34
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