Advertisement

Just in Time: A Social Computing Approach for Finding Reliable Answers in Large Public Spaces

  • Nasim MahmudEmail author
Conference paper
Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 366)

Abstract

While people are away from their regular social terrain, they are usually exposed to newer situations, where they often need to seek for information or help. Nowadays people can find information from the Internet by using smartphones even when they are traveling. However, for many real–life questions, the Internet is not a suitable source of a ‘reliable answer,’ especially when the information–need or the question is too context–sensitive. Furthermore, it is also difficult to compose a context–sensitive real–life question effectively to find suitable answers. Therefore, along with other reasons, such as, individual’s ability or experience, people seek for help or assistance from other people. And most of the cases, they need personalized support which is tailored for a particular context.

With the recent growth of computer mediated online social networks, people can relatively easily ask their social peers for help. However, these networks are not yet suitable for composing questions with rich–media (e.g., with audio) and with contextual information. Aspects of a question (e.g., timeliness, demand for details) become much clearer when the context in which a question being asked is exchanged. In order to address this, a Social Computing system called Just in Time has been developed which is a context and social aware ‘question–and–answer’ system. It utilizes the users’ context and social network to formulate a question. It helps the users to get answers from trustable social peers. A formative evaluation was conducted with a small number of users that used the system for two days. Some interesting side effects were observed, such as, users started using the system as a context–aware ‘instant messaging’ system. It showed that there is a clear benefit in sharing context in order to get relevant answers. And the result was inspiring for further development of social computing research works.

Keywords

Social computing Mobile social network Context–aware Q&A 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Ackerman, M.S.: Augmenting organizational memory: a field study of answer garden. ACM Trans. Inf. Syst. 16, 203–224 (1998)CrossRefGoogle Scholar
  2. 2.
    Ackerman, M.S., Malone, T.W.: Answer garden: a tool for growing organizational memory. In: Proceedings of the ACM SIGOIS and IEEE CS TC-OA Conference on Office Information Systems, COCS 1990, pp. 31–39. ACM, New York (1990)CrossRefGoogle Scholar
  3. 3.
    Ackerman, M.S., Wulf, V., Pipek, V.: Sharing Expertise: Beyond Knowledge Management. MIT Press, Cambridge (2002)CrossRefGoogle Scholar
  4. 4.
    Baym, N.K., Boyd, D.: Socially mediated publicness: an introduction. Journal of Broadcasting & Electronic Media 56(3), 320–329 (2012)CrossRefGoogle Scholar
  5. 5.
    Bigham, J.P., Jayant, C., Ji, H., Little, G., Miller, A., Miller, R.C., Tatarowicz, A., White, B., White, S., Yeh, T.: Vizwiz: nearly real-time answers to visual questions. In: Proceedings of the 2010 International Cross Disciplinary Conference on Web Accessibility (W4A), W4A 2010, pp. 24:1–24:2. ACM, New York (2010)Google Scholar
  6. 6.
    Bilandzic, M., Foth, M., De Luca, A.: Cityflocks: designing social navigation for urban mobile information systems. In: Proceedings of the 7th ACM Conference on Designing Interactive Systems, DIS 2008, pp. 174–183. ACM, New York (2008)Google Scholar
  7. 7.
    Bonnie, S.W., Nardi, A., Schwarz, H.: It’s not what you know it’s who you know. First Monday 5(5), May 1, 2000. http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/741/650 (accessed: April 7, 2011)
  8. 8.
    Boyd, D.: Social network sites as networked publics: affordances, dynamics, and implications. In: Networked Self: Identity, Community, and Culture on Social Network Sites, pp. 39–58 (2010)Google Scholar
  9. 9.
    Evans, B.M., Kairam, S., Pirolli, P.: Do your friends make you smarter?: An analysis of social strategies in online information seeking. Information Processing & Management 46(6), 679–692 (2010)CrossRefGoogle Scholar
  10. 10.
    Foner, L.N.: Yenta: a multi-agent, referral-based matchmaking system. In: Proceedings of the First International Conference on Autonomous Agents (Agents 1997), pp. 301–307. ACM Press (1997)Google Scholar
  11. 11.
    Golbeck, J.: Computing with social trust. Springer Science & Business Media (2008)Google Scholar
  12. 12.
    Kautz, H., Selman, B., Shah, M.: The hidden web. AI Magazine 18, 27–36 (1997)Google Scholar
  13. 13.
    Mahmud, N.: Exploiting Context-Awareness and Social Interaction to Provide Help in Large-Scale Environments. PhD thesis, Computer Science, April 2012Google Scholar
  14. 14.
    Mahmud, N., Luyten, K., Coninx, K.: Context aware help and guidance for large-scale public spaces. In: Proceedings of the 2009 Fourth International Workshop on Semantic Media Adaptation and Personalization, SMAP 2009, pp. 105–110. IEEE Computer Society, Washington, DC (2009)Google Scholar
  15. 15.
    McDonald, D.W., Ackerman, M.S.: Just talk to me: a field study of expertise location. In: Proceedings of the 1998 ACM Conference on Computer Supported Cooperative Work, CSCW 1998, pp. 315–324. ACM, New York (1998)Google Scholar
  16. 16.
    McDonald, D.W., Ackerman, M.S.: Expertise recommender: a flexible recommendation system and architecture. In: Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work, CSCW 2000, pp. 231–240. ACM, New York (2000)Google Scholar
  17. 17.
    Smith, I., Consolvo, S., Lamarca, A., Hightower, J., Scott, J., Sohn, T., Hughes, J., Iachello, G., Abowd, G.D.: Social disclosure of place: from location technology to communication practices. In: Pervasive Computing, pp. 134–151. Springer (2005)Google Scholar

Copyright information

© Springer Science+Business Media Singapore 2016

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 2.5 International License (http://creativecommons.org/licenses/by-nc/2.5/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

The images or other third party material in this chapter are included in the chapter's Creative Commons license, unless indicated otherwise in a credit line to the material. If material is not included in the chapter's Creative Commons license and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder.

Authors and Affiliations

  1. 1.Dynamics Lab, UCD Geary InstituteUniversity College Dublin (UCD)DublinIreland

Personalised recommendations