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An Overview of Banking Sector

  • Vijaya Sunder MEmail author
  • L. S. Ganesh
Chapter
  • 23 Downloads
Part of the Future of Business and Finance book series (FBF)

Abstract

This chapter presents an overview of Banking services. This chapter provides readers with a fair understanding of banking sector, types of banking, practices in banking and how banks have been embarking quality management journeys in the past. This chapter also addresses why Continuous Improvement (CI) is critical to banking, and how is it different from other sectors. Further, key performance indicators specific to Banking and Financial Services (BFS) are discussed to provide directions to identify Lean Six Sigma (LSS) opportunities in real-time.

References

  1. Arnold M (2018) How US banks took over the financial world. Financial Times, Sept 16, 2018. https://www.ft.com/content/6d9ba066-9eee-11e8-85da-eeb7a9ce36e4.
  2. Lessambo, F. I. (2020). The US banking system. Berlin: Springer.CrossRefGoogle Scholar
  3. NIST. (2010). National institute of standards and technology: The 2009–2010 criteria for performance excellence (MBNQA) [Online]. Available at www.nist.gov/baldrige/publications/criteria.cfm
  4. Sunder M, V., & Antony, J. (2015). Six-sigma for improving top-box customer satisfaction score for a banking call centre. Production Planning and Control, 26(16), 1291–1305.CrossRefGoogle Scholar

Copyright information

© Springer Nature Singapore Pte Ltd. 2020

Authors and Affiliations

  1. 1.Operations ManagementIndian School of BusinessHyderabadIndia
  2. 2.Department of Management StudiesIndian Institute of Technology MadrasChennaiIndia

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