An Overview of Banking Sector
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This chapter presents an overview of Banking services. This chapter provides readers with a fair understanding of banking sector, types of banking, practices in banking and how banks have been embarking quality management journeys in the past. This chapter also addresses why Continuous Improvement (CI) is critical to banking, and how is it different from other sectors. Further, key performance indicators specific to Banking and Financial Services (BFS) are discussed to provide directions to identify Lean Six Sigma (LSS) opportunities in real-time.
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