Business Architecture for Knowledge Worker Services
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Business Architecture has long been seen within business but has often been informal and an outcome from business operations rather than a benchmark and definer for process improvement. With rapid changes in ICT reorganising markets and challenging incumbents, the need for commonality operations across businesses, the supply chains, and marketplaces for business interactions makes Business Architecture increasingly important. The common set of standards, governance, frameworks, protocols, and processes for the design, operation, and management of business sees Business Architecture providing the structure against which businesses can operate and manage organisational change of knowledge worker services. Business Architecture also provides the basis for integration and automation across operations, organisations, and integration with vendors. The role of Business Architecture within knowledge worker services and the business adoption of Business Architecture are summarised in this chapter.