OPEX-Sourced Knowledge Worker Services
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Globalisation and technology changes are working together to drive businesses to lower costs, faster times to market, and innovate new products and services. Businesses can release capital to fund these changes whilst achieving flexibility by moving ICT Operations and Services from CAPEX to OPEX funded through the use of cloud services like Software as a Service (SaaS) or Infrastructure as a Service (IaaS) for ICT Operations and Services. The move from CAPEX to OPEX and the release of funds are also being applied to emerging knowledge worker cloud-based services like Project Management as a Service (PMaaS) or Audit as a Service (ADaaS) as well as for automated knowledge worker services. Cloud-based knowledge worker service, like legal services, can be readily deployed (with the required frameworks, processes, governance, best practice, training and skilling, and applications and databases), enabling businesses and operational areas for all sizes and types to deploy, adapt, and adopt. The ease of deployment, localised adoption, and incremental use without the need for systems installation encourages the adoption of cloud-based services at lower cost. The funding of, and adoption of, cloud-based services, especially ICT Operations and Services within knowledge worker services, are discussed further in this chapter.