Usability Study of Signage Way-Finding System in Large Public Space

  • Jinxing YangEmail author
  • Xinle Bao
  • Ying Zhu
  • Duming Wang
Conference paper
Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 576)


Objective To study the usability of signage way-finding system in Public Service Center and explore the setting principles of signage way-finding system in large public space. Methods (1) Field survey: Check the items according to the general of “signage way-finding system for public information-setting principles and requirements”; (2) questionnaire survey: 150 questionnaires were issued to investigate users’ way-finding experience and suggestions; (3) field experiment: 15 subjects conducted the field addressing experiment and recorded the distance, time and deficiencies. Results (1) The internal and external signage way-finding system of the Public Service Center does not meet the standards; (2) the user’s evaluation of the signage way-finding system is medium, with low scores in terms of completeness, identifiability, continuity and legibility; (3) in the experiment, time and distance far exceed the standard value. Conclusion (1) The usability of signage way-finding system in Public Service Center is low; (2) deficiencies can be solved from completeness, identifiability, continuity; (3) based on the study, summarize the setting principles of signage way-finding system in large public space in eight dimensions.


Large public space Signage way-finding system Usability study 


Compliance with Ethical Standards

The study was approved by the Logistics Department for Civilian Committee of Zhejiang Sci-Tech University.

All subjects who participated in the experiment were provided with and signed an informed consent form.

All relevant ethical safeguards have been met with regard to subject protection.


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Copyright information

© Springer Nature Singapore Pte Ltd. 2020

Authors and Affiliations

  • Jinxing Yang
    • 1
    Email author
  • Xinle Bao
    • 1
  • Ying Zhu
    • 1
  • Duming Wang
    • 1
  1. 1.Zhejiang Sci-Tech UniversityHangzhouChina

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