Empirical Studies on the Role of Matchmaking in Mobile Esports Player Engagement

  • Małgorzata Ćwil
  • Marcin Wardaszko
  • Kajetan Dąbrowski
  • Przemysław Chojecki
Part of the Translational Systems Sciences book series (TSS, volume 18)


The aim of this article is to analyze how matchmaking influences player engagement and satisfaction in mobile Esports games. In the first part, a definition of Esports is presented, and the pace with which the phenomenon is developing is described. In the next part, the literature review of the previously researched factors affecting players’ contentment is performed, taking into particular consideration matchmaking systems. Then, 17 most popular Esports mobile games are chosen for the analysis in terms of players’ satisfaction in the current matchmaking systems. In this part, the content of the most frequently used forums for players is analyzed. The analysis using netnography techniques is performed, and the players’ views about matchmaking mechanics in the chosen games are examined and discussed.


Esports Matchmaking Mobile Esports 



This research is supported by the EU project Machine learning based matchmaking and anti-doping platform for mobile Esports games. Awarded to DaftMobile Ltd. and Nethone Ltd. as a part of the NATIONAL SMART SPECIALISATION number 19: SMART CREATIONAL TECHNOLOGIES, II GAMES program – GAMEINN. The project is aimed to develop an innovative platform for intelligent matchmaking and anti-doping in mobile Esports games – Elympics. POIR.01.02.00-00-0189/17.


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Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  • Małgorzata Ćwil
    • 1
  • Marcin Wardaszko
    • 1
  • Kajetan Dąbrowski
    • 2
  • Przemysław Chojecki
    • 3
  1. 1.Department of Quantitative Methods and Information TechnologyKozminski UniversityWarsawPoland
  2. 2.DaftMobileWarsawPoland
  3. 3.Mathematical Institute, Polish Academy of ScienceWarsawPoland

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