An ERP Adoption Evaluation Framework

  • Sanmurga Soobrayen
  • Mohammad Zawaad Ali Khan Jaffur
  • Bibi Zarine CadersaibEmail author
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 863)


Small and Medium Enterprises (SMEs) are confronted to highly competitive markets and need to have recourse to more efficient and effective solutions. An Enterprise Resource Planning (ERP) system could be one solution. A review was performed to identify factors affecting ERP adoption by SMEs in developing countries including Mauritius. The benefits and challenges regarding ERP implementation together with the Balance Scorecard (BSC) have been used to derive dimensions to be considered and a cause and effect analysis diagram is presented. An ERP evaluation framework is then proposed which consists of an ERP dimension weightage matrix and quantitative ERP implementation assessments. Key Performance Indicators (KPIs) are derived for each dimension and the latter is used to propose a matrix for defining the weightage against each dimension. The dimension weightage together with the KPI impact (positive or negative) is then used to derive a formula to be used to evaluate an ERP implementation for SMEs.


ERP ERP adoption ERP adoption evaluation framework SMEs 



The authors gratefully acknowledge the owners of SMEA and SMEB for their participation in using the ERP system, filling the Weightage Matrix as well as sharing their feedbacks.


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Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  • Sanmurga Soobrayen
    • 1
  • Mohammad Zawaad Ali Khan Jaffur
    • 1
  • Bibi Zarine Cadersaib
    • 1
    Email author
  1. 1.University of MauritiusReduitMauritius

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