Quality pp 41-62 | Cite as

Managing Quality Today

  • Shyama Prasad MukherjeeEmail author
Part of the India Studies in Business and Economics book series (ISBE)


While Quality Management has been a much-discussed and much-documented subject not merely in the Industrial World but also in all sorts of transactions between a provider and a recipient, managing quality today has become a significantly different task coming out of its pristine boundaries, responding to the remarkable changes that have characterized industry and business today. And a key feature of the changes is the exponentially increasing demand for better quality emanating from greater awareness about more and more advanced production processes.


  1. Crosby, P. (1984). Quality without Tears. New York: McGraw Hill.Google Scholar
  2. Deming, W. E. (1986). Out of the Crisis. MA, USA: MIT Center, Cambridge.Google Scholar
  3. Fiegenbaum, A. V. (1983). Total Quality Control. New York: McGraw Hill.Google Scholar
  4. Fiegenbaum, A. V., & Fiegenbaum, D. S. (1999). New Quality for the 21st century. Quality Progress, 32, 27–31.Google Scholar
  5. Imai, M. (1986). Kaizen. Singapore: The Kaizen Institute.Google Scholar
  6. Ishikawa, K. (1976). Guide to quality control. Tokyo: Asian Productivity Organisation.Google Scholar
  7. Ishikawa, K. (1985). What is total quality control? The Japanese way. NJ, USA: Prentice Hall.Google Scholar
  8. Juran, J. M. (1981a). Management of quality. CT, USA: Juran Institute.Google Scholar
  9. Juran, J. M. (1981b). Upper management and quality. CT, USA: Juran Institute.Google Scholar
  10. Juran, J. M. (1988). Quality Control Handbook, New York: McGraw Hill.Google Scholar
  11. Juran, J. M. (1995). A history of managing for quality: The evolution, trends and future directions of managing for quality. Milwaukee, WI, USA: ASQ Quality Press.Google Scholar
  12. Logothetis, N. (1992). Managing for total quality. UK: Prentice Hall.Google Scholar
  13. Maguad, B. A. (2006). The modern quality movement: Origins, development and trends. Total Quality Management and Business Excellence, 17(2), 179–203.CrossRefGoogle Scholar
  14. Shingo, S. (1981). Study of Toyota production system. Tokyo: Japan Management Association.Google Scholar
  15. Shingo, S. (1986). Zero quality control: Source inspection and the Poka-Yoke system. Stamford, CT, USA: Productivity Press.Google Scholar
  16. Wiele, T. V. D., Iwaarden, J. V., Bertsch, B., & Dale, B. (2006). Quality management: The new challenges. Total Quality Management and Business Excellence, 17(10), 1273–1280.CrossRefGoogle Scholar

Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  1. 1.Department of StatisticsUniversity of CalcuttaHowrahIndia

Personalised recommendations