TQM Indicators Implemented by Teachers of the Primary School

  • Neha ShroffEmail author
Part of the Asset Analytics book series (ASAN)


In today’s era, quality has been the most vital topic of debate in education, business and government sectors. Current educational assessments have demonstrated that schools have to change themselves into quality learning association which should be organized at all levels and should recharge continuously, considering the present and future needs. Quality of teacher has been a noteworthy reason for stress in the nation and one of the essential pre-necessities to enhance quality. An urgent need towards the movement of total quality in school education should be focused. However, this research is trying to explore the relevance of TQM indicators in primary education. The present research focuses teachers’ attitude towards implementing TQM indicator in the school. Data was collected from 311 primary school teachers. Identified TQM indicators were analysed using factor analysis. The research revealed that factor analysis results identified seven factors which are sufficient to describe the TQM implementation in primary school. Thus, the contributions of this study are for the development of the education in school, to enhance the quality measurements of TQM in the education area and it may also kindle further research studies on the various challenges of quality faced by the stakeholders.


Education Primary school Quality Total quality management 


  1. 1.
    Ah-Teck JC (2011) Mauritian Principals’ responses to total quality management concepts in education. Deakin UniversityGoogle Scholar
  2. 2.
    Alani F, Yaqoub Y, Hamdan M (2015) Service quality in higher education—a case study of Universiti. Int Educ Stud 8:231–245. Scholar
  3. 3.
    Bhat K (2002) Total quality management—text and casesGoogle Scholar
  4. 4.
    Bloom M, Milkovich G (1998) A SHRM perspective on international compensation and reward systems. In: CAHRS Working Paper SeriesGoogle Scholar
  5. 5.
    Boon OK (2013) Total quality management and knowledge management in Malaysian manufacturing and service firms: a structural equation modeling approach. University of Malaya, Kuala LumpurGoogle Scholar
  6. 6.
    Chizmar JF (1994) Total quality management (TQM) of teaching and learning. J Econ Educ 25:179–190CrossRefGoogle Scholar
  7. 7.
    Ciptono WS (2011) The implementation of total quality management (TQM) in oil and gas industry in Indonesia. University Of Malaya, Kuala LumpurGoogle Scholar
  8. 8.
    Clemson B (1984) Cybernetics: a new management tool. Abacus PressGoogle Scholar
  9. 9.
    Crosby PB (1979) Quality is free: the art of making quality certainGoogle Scholar
  10. 10.
    Dahlgaard JJ, Kristensen K, Kanji GK (1995) Total quality management and education. Total Qual Manag 6:445–456Google Scholar
  11. 11.
    Farhadi F (2013) Identify and ranking the factors that influence establishment of total quality management system in Payame Noor University of Lordegan, vol 10, pp 181–189Google Scholar
  12. 12.
    George D (2003) SPSS for windows step by step: a simple guide and reference. 11.0 updateGoogle Scholar
  13. 13.
    Grygoryev K, Karapetrovic S (2005) An integrated system for educational performance measurement, modeling and management at the classroom level. TQM Mag 17:121–136CrossRefGoogle Scholar
  14. 14.
    Hair JF, Anderson RE, Tatham RL, Black WC (2010) Multivariate data analysisGoogle Scholar
  15. 15.
    Husin SB (2009) Human resource management and employee perception of service quality in the Malaysian golf clubs. PhD thesis, University of Malaya, Kuala LumpurGoogle Scholar
  16. 16.
    Joseph J, Blanton GA (1998) Juran’s quality handbook. In: McGrawHillGoogle Scholar
  17. 17.
    Kanji GK, Tambi AMA (1998) Total quality management and higher education in Malaysia. Total Qual Manag 9:130–132CrossRefGoogle Scholar
  18. 18.
    Kannan S (2009) A sociological analysis of total quality management in industrial organization. Pondicherry UniversityGoogle Scholar
  19. 19.
    Killedar M (2008) Effectiveness of learning process using “ Web Technology ” in the distance learning system, October 108–119Google Scholar
  20. 20.
    Lee TP (2010) Role conflict as mediator of the relationship between total quality management practices and role ambiguity. Multimedia University, MalaysiaGoogle Scholar
  21. 21.
    Magwaza L (2007) Educators’ views on total quality management in secondary schools in Eshowe Circuit. University of ZululandGoogle Scholar
  22. 22.
    Malhotra NK, Birks DF, Wills P (2013) Marketing research : an applied approach, 3rd. ednGoogle Scholar
  23. 23.
    Manaf Z, Seng L (2010) The construction and validation of a school quality management scale for quality improvement in school management. J Islam dan Masy Kontemporari 3:3–18Google Scholar
  24. 24.
    Mandal S (2005) Total quality management—principles and practiceGoogle Scholar
  25. 25.
    Marks HM, Louis KS (1997) Does teacher empowerment affect the classroom? The implications of teacher empowerment for instructional practice and student academic performance. Educ Eval Policy Anal 19:245–275CrossRefGoogle Scholar
  26. 26.
    Ncube N (2004) Managing the quality of education in Zimbabwe: the internal efficiency of rural day secondary schools. University of South AfricaGoogle Scholar
  27. 27.
    Ngwenya V, Pretorius S (2013) The legal framework governing parental involvement with education in Zimbabwe. J Soc Sci 34:135–144Google Scholar
  28. 28.
    Nunnally J, Bernstein I (1994) Psychometric theory, 3rd ednGoogle Scholar
  29. 29.
    Oakland JS (2001) Total organizational excellenceGoogle Scholar
  30. 30.
    Rampa S (2005) The relationship between total quality management and school improvement. PhD thesis, University of PretoriaGoogle Scholar
  31. 31.
    Ratna R, Singh PP (2013) SHRM practices and employee satisfaction: study and relationship. Amity Manag Rev 3:75–83Google Scholar
  32. 32.
    Sarkar D (2000) Handbook research-text and casesGoogle Scholar
  33. 33.
    Sayed Y (1993) A perspective on quality in education: the quest for zero defect. Qual Assur Educ 1:35–39CrossRefGoogle Scholar
  34. 34.
    Singh A (2000) Creating customer-driven qualityGoogle Scholar
  35. 35.
    Stukalina Y (2010) Using quality management procedures in education: managing the learner-centered educational environment. Technol Econ Dev Econ 16:75–93CrossRefGoogle Scholar
  36. 36.
    Vaidya FK (2010) A study of the relationship between empowerment of secondary school teachers and their perception about the leadership qualities of school principals. PhD thesis, S.N.D.T Women’s UniversityGoogle Scholar
  37. 37.
    Wilson K (2006) Teacher perceptions of classroom management practices in public elementary schools. University of Southern CaliforniaGoogle Scholar
  38. 38.
    Yeap B (2008) A new perspective for quality improvement in teaching and learning processes. EDU-COM International Conference, 19–21 nov 2008Google Scholar
  39. 39.
    Zabadi AMA (2013) Implementing total quality management (TQM) on the higher education institutions—a conceptual model. J Econ Financ 1:42–60CrossRefGoogle Scholar
  40. 40.
    Zhang Z (1997) Developing a TQM quality management method model. University of Groningen, GroningenGoogle Scholar

Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  1. 1.Faculty of Business AdministrationGLS UniversityAhmedabadIndia

Personalised recommendations