Human Factors Issues in Responsible Computer Consumption

  • Paul H. P. Yeow
  • Wee Hong Loo
  • Uchenna Cyril Eze


Energy is wasted when individuals do not practise responsible computer consumption behaviour (RCCB) such as turning off idling computers or using power-management tools. This study aims to determine the key human factors and ergonomics (HFE) issues influencing RCCB so as to provide recommendations to change users’ behaviour. A model was developed based on the Theory of Planned Behaviour and HFE literature. A questionnaire was designed, tested and finalised, and samples were collected and analysed. The findings reveal significant HFE factors such as self-efficacy, positive attitudes, collectivist and personal benefits, self-identity and habit. Recommendations include a steeper stepwise electricity tariff; government social messages such as saving money, prolonging computer life, making a difference and attaining collective benefits; and education in calculating the monetary savings from energy saved.


Theory of Planned Behaviour Responsible computer consumption Self-efficacy Attitudes Perceived behavioural control Environmental knowledge 



The authors thank the Ministry of Higher Education, Malaysia, for funding this research under the Fundamental Research Grant Scheme (FRGS)

(Ref: FRGS/1/2012/SS05/MUSM/02/2). The authors also thank the respondents who participated in this research.


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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • Paul H. P. Yeow
    • 1
  • Wee Hong Loo
    • 1
  • Uchenna Cyril Eze
    • 2
  1. 1.School of BusinessMonash University MalaysiaBandar SunwayMalaysia
  2. 2.Division of Business and Management, United International CollegeBeijing Normal University-Hong Kong Baptist UniversityZhuhaiChina

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