Improvement of Anadolu University Campus Guiding Services Through Student Volunteer Feedback

  • Gökçe YüksekEmail author
  • İnci Oya Coşkun
  • Semra Günay Aktaş
Conference paper


The quality and sustainability of the campus guidance service is important for the promotion of universities. Campus trips are the most effective way of informing the opinions of visitors about a university. In a well-prepared campus trip, the most important aspect for high school students and their families are the student guides who show them around the campus. The Campus Guidance Project, prepared by instructors of the Department of Tour Guiding at Anadolu University and carried out with 19 volunteer students, has served 35 schools and 4842 persons between April 4, 2016 and May 6, 2016. There are three main components of the project. The first component includes preparatory activities. The second component is application and the third component is evaluation. Successful results obtained from the service quality scale and demands from the University Administration have resulted in new structuring. In terms of the use of the experiential learning process, the Campus Guidance course has been included in the program by evaluating the contribution to student education. In this paper, the opinions of the 22 students involved in the project in terms of voluntary improvement of the project have been discussed. The findings of this study, in which qualitative research methods are used, will be followed by improvements to the restructured part of the project.


Tourist guidance Campus guidance Process improvement Anadolu university Turkey 



This study was supported by Anadolu University Scientific Research Projects Commission under the grant no: 1505E450.


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Copyright information

© Springer Nature Singapore Pte Ltd. 2020

Authors and Affiliations

  • Gökçe Yüksek
    • 1
    Email author
  • İnci Oya Coşkun
    • 1
  • Semra Günay Aktaş
    • 1
  1. 1.Faculty of TourismAnadolu UniversityEskisehirTurkey

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