Introduction to Business Process Management

  • Marlon Dumas
  • Marcello La Rosa
  • Jan Mendling
  • Hajo A. Reijers
Chapter

Abstract

Business Process Management (BPM) is not about improving the way individual activities are performed. Rather, it is about managing entire chains of events, activities, and decisions that ultimately add value to the organization and its customers. These chains of events, activities, and decisions are called business processes. In this chapter, we introduce the essential concepts behind BPM. We start with a description of typical business processes found in contemporary organizations. Next, we discuss the basic ingredients of a process and provide a definition of business process and of BPM. To place BPM in a broader perspective, we then offer a historical overview of the BPM discipline. Finally, we discuss how a BPM initiative in an organization typically unfolds. This discussion leads us to the definition of a BPM lifecycle, around which the book is structured.

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Copyright information

© Springer-Verlag GmbH Germany, part of Springer Nature 2018

Authors and Affiliations

  • Marlon Dumas
    • 1
  • Marcello La Rosa
    • 2
  • Jan Mendling
    • 3
  • Hajo A. Reijers
    • 4
  1. 1.Institute of Computer ScienceUniversity of TartuTartuEstonia
  2. 2.School of Computing and Information SystemsThe University of MelbourneMelbourneAustralia
  3. 3.Institute for Information BusinessVienna University of Economics and BusinessViennaAustria
  4. 4.Department of Computer SciencesVrije Universiteit AmsterdamAmsterdamThe Netherlands

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