Advertisement

Digitale Transformation der Wissens- und Industriearbeit

  • Cornelia GerdenitschEmail author
  • Christian Korunka
Chapter
Part of the Die Wirtschaftspsychologie book series (DWP)

Zusammenfassung

Technologische Entwicklungen verändern die Art, wie wir leben, insbesondere die Art und Weise, wie wir arbeiten. Innerhalb dieses Kapitels werden die Besonderheiten digitaler Arbeit beschrieben und die Herausforderungen für MitarbeiterInnen diskutiert. Beispielsweise führt die digitale Transformation von Arbeit dazu, dass MitarbeiterInnen einer Bankfiliale mit ihren KundInnen vermehrt online kommunizieren und interagieren und demnach über virtuelle Kommunikationskompetenzen verfügen sollten. Des Weiteren werden beispielsweise in Logistikzentren Transportaufgaben von Robotersystemen übernommen und menschliche Arbeitskraft wird vermehrt zur Planung, Programmierung und Steuerung der Technologien eingesetzt. Diese, sowie weitere Besonderheiten digital transformierter Arbeit werden innerhalb dieses Kapitels beschrieben.

Literatur

  1. Akkermans, J., & Tims, M. (2016). Development and validation of the career crafting survey [Abstract]. AOM Career Division Abstract, Academy of Management Submission No. 14372.Google Scholar
  2. Allen, T. D., & Kiburz, K. M. (2012). Trait mindfulness and work-family balance among working parents: the mediating effects of vitality and sleep quality. Journal of Vocational Behavior, 80, 372–379.  https://doi.org/10.1016/j.jvb.2011.09.002.CrossRefGoogle Scholar
  3. Bendel, O. (2017). Soziale Medien. In Springer Gabler Verlag (Hrsg.), Gabler Wirtschaftslexikon, Stichwort: Soziale Medien. http://wirtschaftslexikon.gabler.de/Archiv/569839/soziale-medien-v7.html.Google Scholar
  4. Bishop, S. R., Lau, M., Shapiro, S., Carlson, L., Anderson, N. D., Carmody, J., & Devins, G. (2004). Mindfulness: a proposed operational definition. Clinical Psychology: Science and Practice, 11, 230–241.  https://doi.org/10.1093/clipsy.bph077.CrossRefGoogle Scholar
  5. Brown, K. W., Ryan, R. M., & Creswell, J. D. (2007). Mindfulness: theoretical foundations and evidence for its salutary effects. Psychological Inquiry, 18, 211–237.  https://doi.org/10.1080/10478400701598298.CrossRefGoogle Scholar
  6. Cascio, W. F. (2000). Managing a virtual workplace. The Academy of Management Executive, 14, 81–90.  https://doi.org/10.5465/AME.2000.4468068.CrossRefGoogle Scholar
  7. Clark, S. C. (2000). Work/family border theory: a new theory of work/family balance. Human Relations, 53, 747–770.  https://doi.org/10.1177/0018726700536001.CrossRefGoogle Scholar
  8. Daten der Weltbank (2017a). Statistik zu Festnetzanschlüssen [Fixed telephone subscriptions (per 100 people)], International Telecommunication Union, World Telecommunication/ICT Development Report and database. https://data.worldbank.org/indicator/IT.MLT.MAIN.P2, Zugegriffen am 21.10.2018.Google Scholar
  9. Daten der Weltbank (2017b). Statistik zu Breitbandinternet [Fixed broadband subscriptions (per 100 people)], International Telecommunication Union, World Telecommunication/ICT Development Report and database. https://data.worldbank.org/indicator/IT.MLT.MAIN.P2, Zugegriffen am 21.10.2018.Google Scholar
  10. Daten der Weltbank (2017c). Statistik zur Internetnutzung [Individuals using the Internet (% of population)], International Telecommunication Union, World Telecommunication/ ICT Development Report and database. https://data.worldbank.org/indicator/IT.NET.USER.ZS, Zugegriffen am 21.10.2018.Google Scholar
  11. Daten der Weltbank (2017d). Statistik zu Mobilfunkverträgen [Mobile cellular subscriptions (per 100 people)], International Telecommunication Union, World Telecommunication/ ICT Development Report and database. https://data.worldbank.org/indicator/IT.CEL.SETS, Zugegriffen am 21.10.2018.Google Scholar
  12. Davenport, T. H., & Kirby, J. (2016). Just how smart are smart machines? MIT Sloan Management Review, 57, 21–25. http://sloanreview.mit.edu/article/just-how-smart-are-smart-machines/.Google Scholar
  13. Dengler, K., & Matthes, B. (2015). Folgen der Digitalisierung für die Arbeitswelt. Substituierbarkeitspotenziale von Berufen in Deutschland (IAB-Forschungsbericht 11/2015). http://doku.iab.de/forschungsbericht/2015/fb1115.pdf Abgerufen von der Website des Instituts für Arbeitsmarkt- und Berufsforschung, Zugegriffen am 21.10.2018.Google Scholar
  14. Derks, D., & Bakker, A. (2010). The impact of e-mail communication on organizational life. Cyberpsychology: Journal of Psychosocial Research on Cyberspace, 4. http://cyberpsychology.eu/view.php?cisloclanku=2010052401&article=1.
  15. Derks, D., Bos, A. E., & von Grumbkow, J. (2008). Emoticons in computer-mediated communication: social motives and social context. CyberPsychology & Behavior, 11, 99–101.  https://doi.org/10.1089/cpb.2007.9926.CrossRefGoogle Scholar
  16. Erlinghagen, M. (2007). Self-perceived job insecurity and social context: a multi-level analysis of 17 European countries. European Sociological Review, 24, 183–197.  https://doi.org/10.1093/esr/jcm042.CrossRefGoogle Scholar
  17. Eurostat (2017a). Internet and cloud services – statistics by the use of individuals. https://ec.europa.eu/eurostat/statistics-explained/index.php?title=Archive:Internet_and_cloud_services_-_statistics_on_the_use_by_individuals, Zugegriffen am 21.10.2018.Google Scholar
  18. Eurostat (2017b). Internet access and use statistics – households and individuals. https://ec.europa.eu/eurostat/statistics-explained/index.php?title=Archive:Internet_access_and_use_statistics_-_households_and_individuals_-_2016_edition, Zugegriffen am 21.10.2018.Google Scholar
  19. Eurostat (2017c). Social Media – statistics on the use by enterprises. http://ec.europa.eu/eurostat/statistics-explained/index.php/Social_media_-_statistics_on_the_use_by_enterprises, Zugegriffen am 21.10.2018.Google Scholar
  20. Fuchs, J. G. (2017). Exklusiv: Amazon zeigt, wie Roboter und Menschen zukünftig zusammenarbeiten werden. t3n.Magazin. http://t3n.de/news/amazon-robotics-logistikzentrum-762335/Google Scholar
  21. Gagné, M., & Deci, E. L. (2005). Self-determination theory and work motivation. Journal of Organizational Behavior, 26, 331–362. https://doi.org/10.1002/job.32.Google Scholar
  22. Gerdenitsch, C. (2017). New ways of working and satisfaction of psychological needs. In C. Korunka & B. Kubicek (Hrsg.), Job demands in a changing world of work. Impact on worker’s health and performance and implications for research and practice (S. 91–110). Heidelberg: Springer.CrossRefGoogle Scholar
  23. Gerdenitsch, C., Kubicek, B., & Korunka, C. (2015). Control in flexible working arrangements: when freedom becomes duty. Journal of Personnel Psychology, 14, 61–69.  https://doi.org/10.1027/1866-5888/a000121.CrossRefGoogle Scholar
  24. Grass, K., & Weber, E. (2016). EU 4.0 – the debate on digitalisation and the labour market in Europe (IAB Diskussionspapier 39/2016). http://doku.iab.de/discussionpapers/2016/dp3916_en.pdf Abgerufen von der Website des Instituts für Arbeitsmarkt- und Berufsforschung, Zugegriffen 21.10.2018.Google Scholar
  25. Hellgren, J., Sverke, M., & Isaksson, K. (1999). A two-dimensional approach to job insecurity: consequences for employee attitudes and well-being. European Journal of Work and Organizational Psychology, 8, 179–195.  https://doi.org/10.1080/135943299398311.CrossRefGoogle Scholar
  26. Hess, T. (2017). Digitalisierung. In N. Gronau, J. Becker, E. J. Sinz, L. Suhl & J. M. Leimeister (Hrsg.), Enzyklopädie der Wirtschaftsinformatik Online-Lexikon. Abgerufen von http://www.enzyklopaedie-der-wirtschaftsinformatik.de/lexikon/technologien-methoden/Informatik--Grundlagen/digitalisierung.Google Scholar
  27. Hülsheger, U. R., Alberts, H. J., Feinholdt, A., & Lang, J. W. (2013). Benefits of mindfulness at work: the role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction. Journal of Applied Psychology, 98, 310–325.  https://doi.org/10.1037/a0031313.CrossRefPubMedGoogle Scholar
  28. International Federation of Robotics (2016). World Robotics Report 2016. European Union occupies top position in the global automation race [Pressemitteilung]. https://ifr.org/ifr-press-releases/news/world-robotics-report-2016, Zugegriffen am 21.10.2018.Google Scholar
  29. International Organization for Standardization (2011). ISO 10218-2:2011 robots and robotic devices – Safety requirements for industrial robots – Part 2: Robot systems and integration. https://www.iso.org/standard/41571.html, Zugegriffen am 21.10.2018.Google Scholar
  30. Kattenbach, R., Demerouti, E., & Nachreiner, F. (2010). Flexible working times: effects on employees’ exhaustion, work-nonwork conflict and job performance. Career Development International, 15, 279–295.  https://doi.org/10.1108/13620431011053749.CrossRefGoogle Scholar
  31. Konradt, U., & Hertel, G. (2002). Management virtueller Teams: von der Telearbeit zum virtuellen Unternehmen. Weinheim: Beltz.Google Scholar
  32. Kossek, E. E. (2016). Managing work-life boundaries in the digital age. Organizational Dynamics, 45, 258–270.  https://doi.org/10.1016/j.orgdyn.2016.07.010.CrossRefGoogle Scholar
  33. Kossek, E. E., & Lautsch, B. A. (2008). CEO of me: creating a life that works in the flexible job age. Philadelphia: Pearson/Wharton School Publishing.Google Scholar
  34. Kossek, E. E., & Lautsch, B. A. (2012). Work-family boundary management styles in organizations: a cross-level model. Organizational Psychology Review, 2, 152–171.  https://doi.org/10.1177/2041386611436264.CrossRefGoogle Scholar
  35. Lasota, P. A., & Shah, J. A. (2015). Analyzing the effects of human-aware motion planning on close-proximity human-robot collaboration. Human Factors: The Journal of the Human Factors and Ergonomics Society, 57, 21–33.  https://doi.org/10.1177/0018720814565188.CrossRefGoogle Scholar
  36. Lim, V. K. G., & Loo, G. L. (2003). Effects of parental job insecurity and parenting behaviors on youth’s self-efficacy and work attitudes. Journal of Vocational Behavior, 63, 86–98.  https://doi.org/10.1016/S0001-8791(02)00020-9.CrossRefGoogle Scholar
  37. Liu, H., & Wang, L. (2017). Gesture recognition for human-robot collaboration: a review. International Journal of Industrial Ergonomics.  https://doi.org/10.1016/j.ergon.2017.02.004.CrossRefGoogle Scholar
  38. Mazmanian, M., Orlikowski, W. J., & Yates, J. (2013). The autonomy paradox: the implications of mobile email devices for knowledge professionals. Organization Science, 24, 1337–1357.  https://doi.org/10.1287/orsc.1120.0806.CrossRefGoogle Scholar
  39. Mitra, S., & Acharya, T. (2007). Gesture recognition: a survey. IEEE Transactions on Systems, Man, and Cybernetics, Part C (applications and Reviews), 37, 311–324.  https://doi.org/10.1109/TSMCC.2007.893280.CrossRefGoogle Scholar
  40. Mou, Y., & Xu, K. (2017). The media inequality: comparing the initial human-human and human-AI social interactions. Computers in Human Behavior, 72, 432–440.  https://doi.org/10.1016/j.chb.2017.02.067.CrossRefGoogle Scholar
  41. Nalis, I. (2017). Bridges over breaches: agency and meaning as resources for dealing with new career demands. In C. Korunka & B. Kubicek (Hrsg.), Job demands in a changing world of work. Impact on Worker’s Health and Performance and Implications for Research and Practice (S. 65–90). Heidelberg: Springer.CrossRefGoogle Scholar
  42. Neuberg, S. L., & Newsom, J. T. (1993). Personal need for structure: individual differences in the desire for simpler structure. Journal of Personality and Social Psychology, 65, 113–131.  https://doi.org/10.1037/0022-3514.65.1.113.CrossRefGoogle Scholar
  43. Onnasch, L., Maier, X., & Jürgensohn, T. (2016). Mensch-Roboter-Interaktion. Eine Taxonomie für alle Anwendungsfälle. Dortmund: Bundesanstalt für Arbeitsschutz und Arbeitsmedizin.  https://doi.org/10.21934/baua:fokus20160630.CrossRefGoogle Scholar
  44. Pongratz, H. J., & Voß, G. G. (2003). From employee to ‘entreployee’. Towards a ‘self-entrepreneurial’ work force? Concepts and Transformation, 8, 239–254.  https://doi.org/10.1075/cat.8.3.04pon.CrossRefGoogle Scholar
  45. Rifkin, J. (2016). Das Ende der Arbeit und ihre Zukunft. Neue Konzepte für das 21. Jahrhundert. Frankfurt am Main: S. Fischer.Google Scholar
  46. Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55, 68–78.  https://doi.org/10.1037/0003-066X.55.1.68.CrossRefPubMedGoogle Scholar
  47. Salanova, M., Llorens, S., & Cifre, E. (2013). The dark side of technologies: Technostress among users of information and communication technologies. International Journal of Psychology, 48, 422–436.  https://doi.org/10.1080/00207594.2012.680460.CrossRefPubMedGoogle Scholar
  48. Schmidt, E., & Rosenberg, H. (2014). 9 Rules for emailing from Google Exec Eric Schmidt. TIME. http://time.com/3425368/google-email-rules/ (Auszug aus Schmidt, E., & Rosenberg, H. (2014). How Google works. New York, NY: Grand Central Publishing), Zugegriffen am 21.10.2018.Google Scholar
  49. Surdilovic, D., Radojicic, J., & Bastidas-Cruz, A. (2015). Interaktionsfähige Roboter – Vielseitige Entwicklungsaussichten. wt Werkstattstechnik online, 9, 619–621.Google Scholar
  50. Thompson, M. M., Naccarato, M. E., Parker, K. C. H., & Moskowitz, G. B. (2001). The personal need for structure and personal fear of invalidity measures: Historical perspectives, current applications, and future directions. In G. B. Moskowitz (Hrsg.), Cognitive social psychology: The Princeton Symposium on the legacy and future of social cognition (S. 19–39). Mahwah: Lawrence Erlbaum.Google Scholar
  51. Van Yperen, N. W., Rietzschel, E. F., & De Jonge, K. M. M. (2014). Blended working: for whom it may (not) work. PLoS ONE, 9, e102921.  https://doi.org/10.1371/journal.pone.0102921.CrossRefPubMedPubMedCentralGoogle Scholar
  52. Waters, R., & Bradshaw, T. (2016). Rise of the robots is sparking an investment boom; Financial Times. https://www.ft.com/content/5a352264-0e26-11e6-ad80-67655613c2d6, Zugegriffen am 21.10.2018.Google Scholar
  53. Watkins, M. D. (2013). Making virtual teams work: ten basic principles. Harvard Business Review. https://hbr.org/2013/06/making-virtual-teams-work-ten, Zugegriffen am 21.10.2018.Google Scholar

Copyright information

© Springer-Verlag GmbH Deutschland, ein Teil von Springer Nature 2019

Authors and Affiliations

  1. 1.Austrian Institute of Technology GmbHWienÖsterreich
  2. 2.Universität WienWienÖsterreich

Personalised recommendations