Dialectics and Contradictions in Public Procurement of Information Systems

  • Carl Erik Moe
  • Maung Kyaw Sein
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8653)


Public procurement of Information Systems is a highly complex process. Not surprisingly, systems often fail to meet the needs for which they were procured. One of the main causes of this is the contradictions between goals of different stakeholders. Identifying and understanding these conflicts and contradictions are essential to develop strategies to improve the procurement process. In this paper, we present a case study where we examined the procurement process of a system carried out by a public entity in Norway. Using dialectic theory and stakeholder theory as interpreting lenses, we identified a number of conflicts and contradictions. Some of the contradictions resulted from conflicting and divergent goals of the various stakeholders across groups but also within groups, while others resulted from differing goals of policies and regulations.


Public procurement of IS Dialectics Stakeholder theory 


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Copyright information

© IFIP International Federation for Information Processing 2014

Authors and Affiliations

  • Carl Erik Moe
    • 1
  • Maung Kyaw Sein
    • 1
    • 2
  1. 1.Department of Information SystemsUniversity of AgderKristiansandNorway
  2. 2.Luleå University of TechnologyLuleåSweden

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