Advertisement

ALLFIWIB: Distributed Knowledge Based Systems for Customer Support in Financial Services

  • Hans Ulrich Buhl
  • Hans-Jürgen Konig
  • Andreas Will
Conference paper

Abstract

In the markets for financial services we observe the trend to offer each customer individual, tailored solutions to his special financial problems. An optimal solution with respect to the customer’s goal, often is a combination of different financial products. There are two main problems in finding such an optimal mix of financial products. First, the historically grown branches of financial services like banking and insurance lead to the geographical and functional distribution of data and knowledge among organizations, experts, and information systems. The customer consultant often lacks the competence of combining this distributed knowledge while working on problem solving. Considering this, the goal of ALLFIWIB is to develop knowledge based system prototypes working together to solve complex customer problems by combining knowledge from different domains in the area of financial services [1]. Second, in many cases good mixed solutions - even for simple goals like maximizing the present value of cash flows after taxes - are not yet known. ALLFIWIB claims not only to model usual supply processes, but to design ‘surprising’ solutions by applying new knowledge about good product combinations

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. [1]
    Buhl, H. U.: Verteilte wissensbasierte Systeme für die Allfinanz-Kundenberatung; in: Spremann, K. / Zur, E. (eds.): Controlling, Wiesbaden 1992, 733–762Google Scholar
  2. [2]
    Buhl, H. U.: Optimale Kreditfinanzierung im Allfmanz-Kontext; Disc.paper WI 29-1992, Professur für BWL, Wirtschaftsinformatik, Universität GiessenGoogle Scholar
  3. [3]
    Buhl, H. U. / Erhard, N.: Steuerlich linearisiertes Leasing: Kalkulation und Steuerparadoxon; in: Zeitschrift für Betriebswirtschaft, 61, 12, 1991, 1355–1375Google Scholar
  4. [4]
    Date, C. I.: Database Systems; Vol. I, Addison Wesley, Reading, 1990Google Scholar
  5. [5]
    Hayes-Roth, B.: A Blackboard Architecture for Control; in: Artificial Intelligence, Vol. 26 (1985),251–321CrossRefGoogle Scholar
  6. [6]
    König, H.-I.: A Multi-Database-Server-Architecture to Support Cooperating Knowledge Based Systems; in: Cellary, W. / Vossen, G. (eds.): Topics in Object-Oriented and Heterogeneous Database Systems; Report No. 9204, Giessen 1992Google Scholar
  7. [7]
    König, H.-I.: Eine Multi-Datenbank-Server-Architektur zur Unterstützung kooperierender finanzwirtschaftlicher Problernlösungsagenten; Disc.paper WI 25-1992, Professur für BWL, Wirtschaftsinformatik, Universität GiessenGoogle Scholar
  8. [8]
    Mullender, S. (ed.): Distributed Systems; Addison Wesley, Reading, 1989Google Scholar
  9. [9]
    Roemer, M. / Sandbiller, K. / Will, A.: Ein Modell zur verteiIten Problemlösung im Allfinanz-Bereich: Anforderungen, Eigenschaften, Auswahl; Disc.paper WI 27-1992, Professur für BWL, Wirtschaftsinformatik, Universität GiessenGoogle Scholar
  10. [10]
    Sandbiller, K. / Weinhardt, Ch. / Will, A.: Cooperating Agents Solving Financial Problems: A Scenario; Disc.paper WI 26-1992, Professur für BWL, Wirtschaftsinformatik, Universität GiessenGoogle Scholar
  11. [11]
    Smith, R. G.: The Contract Net Protocol: High-Level Communication and Control in a Distributed Problem Solver; in: IEEE Transactions on Computers, Vol. 29(12): 1104–1113, 1980CrossRefGoogle Scholar
  12. [12]
    Will, A. / Buhl, H. U. / Weinhardt, Ch.: Immobilienleasing und Steuern im Allfinanz-Kontext; Disc.paper WI 18-1992, Professur für BWL, Wirtschaftsinformatik, Universität GiessenGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 1993

Authors and Affiliations

  • Hans Ulrich Buhl
    • 1
  • Hans-Jürgen Konig
    • 1
  • Andreas Will
    • 1
  1. 1.Fachbereich WirtschaftswissenschaftenUniversität GießenGießenGermany

Personalised recommendations