Theoretical Background

  • Laura Johanna OberleEmail author
Part of the BestMasters book series (BEST)


Academia provides different definitions to capture the unique nature and characteristics of services. Goedkoop et al. (1999, p. 17) define services as commercial, value-creating activities done for others. Likewise, Baines et al. (2009b, p. 496) regard services as economic activities, which do not ultimately provide the customer with the ownership of tangible assets.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Copyright information

© Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2020

Authors and Affiliations

  1. 1.Chair of Service Operations ManagementUniversity of MannheimMannheimGermany

Personalised recommendations