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Introduction

  • Laura Johanna OberleEmail author
Chapter
Part of the BestMasters book series (BEST)

Abstract

Industrial enterprises have discovered the many benefits of including services in traditional purely physical product portfolios. Michelin’s pay-by-the-mile service for corporate fleets (Michelin North America Inc, 2018) and Philips’ light-as-a-service offer (Philips Electronics Nederland B.V., 2018) are only some examples of a trend which had started several years ago. Rolls-Royce introduced its powerby-the-hour service around 60 years ago (Peters, 2018) and thereby no longer transferred the ownership of the turbine engines to its customer.

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Copyright information

© Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2020

Authors and Affiliations

  1. 1.Chair of Service Operations ManagementUniversity of MannheimMannheimGermany

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