Ausprägungen der Digitalisierung im Arbeitsumfeld und deren Auswirkungen auf das Mitarbeiterwohlbefinden

Chapter

Zusammenfassung

Die Art und Weise, wie Produkte oder Dienstleistungen gestaltet, produziert und konsumiert werden, verändert sich mit rasanter Geschwindigkeit (Larivière et al. 2017). Für jegliche Industrien stellt die so genannte digitale Transformation eine der größten Herausforderungen des 21. Jahrhunderts dar (Roland Berger/BDI 2015). Die Bundesregierung Deutschland sieht die digitale Transformation nicht nur für die Wirtschaft, sondern auch für Wissenschaft, Gesellschaft und Politik als zentrale Gestaltungsaufgabe.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Literaturverzeichnis

  1. Agarwal, R./Gao, G./DesRoches, C./Jha, A.K. (2010): Research Commentary – The Digital Transformation of Healthcare: Current Status and the Road Ahead. In: Information Systems Research 21(4): 796-809.Google Scholar
  2. Anderson, L./Ostrom, A.L. (2015): Transformative Service Research. In: Journal of Service Research 18(3): 243-249.Google Scholar
  3. Apt, W./Bovenschulte, M./Hartmann, E.A./Wischmann, S./Bundesministerium für Arbeit und Soziales (2016): Foresight-Studie „Digitale Arbeitswelt“.Google Scholar
  4. Arnold, D./Arntz, M./Gregory T./Steffes, S./Zierahn/U. (2016a): Herausforderungen der Digitalisierung für die Zukunft der Arbeitswelt. In: ZEW policybrief (8).Google Scholar
  5. Arnold, D./Butschek, S./Steffes, S. (2016b): Monitor – Digitalisierung am Arbeitsplatz: Aktuelle Ergebnisse einer Betriebs- und Beschäftigtenbefragung. In: ZEWGutachten und Forschungsberichte.Google Scholar
  6. Ayyagari, R./Grover, V./Purvis, R. (2011): Technostress – Technological Antecedents and Implications. In: MIS Quarterly 35(4): 831-858.Google Scholar
  7. Baesens, B./Ravi, B./Marsden, J./Vanthienen, J./Zhao, J.L. (2016): Transformational Issues of Big Data and Analytics in Networked Business. In: MIS Quarterly 40(4): 807-818.Google Scholar
  8. Bain & Company (2015): Three promises and perils of Big Data. http://www.bain.com/Images/BAIN_BRIEF_Three_promises_and_perils_of_Big_Data.pdf [01.06.2017].
  9. Beaudry, P./Green, D.A./Sand, B.M. (2016): The Great Reversal in the Demand for Skill and Cognitive Tasks. In: Journal of Labor Economics 34(1): 199-247.Google Scholar
  10. Bharadwaj, A.S./El Sawy, O.A./Pavlou, P.A./Venkatraman, N. (2013): Digital business strategy – Toward a next generation of insights. In: MIS Quarterly 37(2): 471-482.Google Scholar
  11. Brynjolfsson, E./McAfee, A. (2015): The second machine age – Wie die nächste digitale Revolution unser aller Leben verändern wird. 2. Auflage. Börsenbuchverlag.Google Scholar
  12. Clinch, J.J./Keselman, H.J. (1982): Parametric Alternatives to the Analysis of Variance. In: Journal of Educational and Behavioral Statistics 7(3): 207-214.Google Scholar
  13. Colbert, A./Yee, N./George, G. (2016): The Digital Workforce and the Workplace of the Future. In: Academy of Management Journal 59(3): 731-739.Google Scholar
  14. Curran, P.J./West, S.G./Finch, J.F. (1996): The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis. In: Psychological Methods 1(1): 16-29.Google Scholar
  15. de Wet, W./Koekemoer, E./Nel, J.A. (2016): Exploring the impact of information and communication technology on employees’ work and personal lives. In: SA Journal of Industrial Psychology 42(1): 25.Google Scholar
  16. Deci, E.L./Ryan, R.M. (2008): Hedonia, eudaimonia, and well-being – An introduction. In: Journal of Happiness Studies 9(1): 1-11.Google Scholar
  17. Deci, E.L./Ryan, R.M./Gagné, M./Leone, D.R./Usunov, J./Kornazheva, B.P. (2001): Need satisfaction, motivation, and well-being in the work organizations of a former eastern bloc country – A cross-cultural study of self-determination. In: Personality and Social Psychology Bulletin 27(8): 930-942.Google Scholar
  18. Diener, E. (2000): Subjective well-being – The science of happiness and a proposal for a national index. In: American Psychologist 55(1): 34-43.Google Scholar
  19. Diener, E./Emmons, R.A./Larsen, R.J./Griffin, S. (1985): The Satisfaction With Life Scale. In: Journal of Personality Assessment 49(1): 71-75.Google Scholar
  20. Ellis, P.F./Kuznia, K.D. (2014): Corporate Elearning Impact on Employees. In: Global Journal of Business Research 8(4): 1-16.Google Scholar
  21. Eurofound and the International Labour Office (2017): Working anytime, anywhere – The effects on the world of work. In: Publications Office of the European Union, Luxembourg, and the International Labour Office.Google Scholar
  22. Fichman, R.G./Dos Santos, B.L./Zheng, Z. (2014): Digital Innovation as a Fundamental and Powerful Concept in the Information Systems Curriculum. In: MIS Quarterly 38(2): 329-354.Google Scholar
  23. Frey, C.B./Berger, T. (2016): Structural Transformation in the OECD – Digitalisation, Deindustrialisation and the Future of Work. In: OECD Social, Employment and Migration Working Papers (193).Google Scholar
  24. Frey, C.B./Osborne, M.A. (2017): The future of employment – How susceptible are jobs to computerisation? In: Technological Forecasting and Social Change 114: 254-280.Google Scholar
  25. Gagné, M./Deci, E.L. (2005): Self-determination theory and work motivation. In: Journal of Organizational Behavior 26(4): 331-362.Google Scholar
  26. Galluch, P.S./Grover, V./Thatcher, J.B. (2015): Interrupting the Workplace: Examining Stressors inan Information Technology Context. In: Journal of the Association for Information Systems 16(1): 1-47.Google Scholar
  27. Gephart, R.P. (2002): Introduction to the brave new workplace – Organizational behavior in the electronic age. In: Journal of Organizational Behavior 23(4): 327-344.Google Scholar
  28. Gigerenzer, G./Schlegel-Matthies, K./Wagner, G.G. (2016): Digitale Welt und Gesundheit: eHealth und mHealth – Chancen und Risiken der Digitalisierung im Gesundheitsbereich. Veröffentlichungen des Sachverständigenrats für Verbraucherfragen.Google Scholar
  29. Gimpel, H./Röglinger, M. (2015): Digital Transformation: Changes and Chances – Insights based on an Empirical Study. In: Bayreuth: Fraunhofer Institute for Applied Information Technology FIT.Google Scholar
  30. Grant, A.M./Christianson, M.K./Price, R.H. (2007): Happiness, Health, or Relationships? Managerial Practices and Employee Well-Being Tradeoffs. In: Academy of Management Perspectives 21(3): 51-63.Google Scholar
  31. Haberfellner, R. (2015): Zur Digitalisierung der Arbeitswelt: Globale Trends – europäische und österreichische Entwicklungen. In: AMS report (112): 1-112.Google Scholar
  32. Harter, J.K./Schmidt, F.L./Keyes, C.L. (2003): Well-being in the workplace and its relationship to business outcomes – A review of the Gallup studies. In: Flourishing: Positive Psychology and the Life Well-lived 2: 205-224.Google Scholar
  33. Hayes, A.F. (2013): Introduction to mediation, moderation, and conditional process analysis – A regression-based approach. Guilford Press.Google Scholar
  34. Hilke, W. (1989): Dienstleistungs-Marketing – Banken und Versicherungen – freie Berufe - Handel und Transport - nicht-erwerbswirtschaftlich orientierte Organisationen. Schriften zur Unternehmensführung, 35. Gabler.Google Scholar
  35. Huber, F./Meyer, F./Lenzen, M. (2014): Grundlagen der Varianzanalyse – Konzeption – Durchführung – Auswertung. Springer Gabler.Google Scholar
  36. Ilardi, C.B./Leone, D./Kasser, T./Ryan, R.M. (1993): Employee and Supervisor Ratings of Motivation – Main Effects and Discrepancies Associated with Job Satisfaction and Adjustment in a Factory Setting. In: Journal of Applied Social Psychology 23(21): 1789-1805. Institut DGB-Index Gute Arbeit (2016): DGB-Index Gute Arbeit – Der Report 2016.Google Scholar
  37. Keyes, C.L. (2002): The Mental Health Continuum – From Languishing to Flourishing in Life. In: Journal of Health and Social Research 43: 207-222.Google Scholar
  38. Keyes, C.L./Shmotkin, D./Ryff, C.D. (2002): Optimizing well-being – The empirical encounter of two traditions. In: Journal of Personality and Social Psychology 82(6): 1007-1022.Google Scholar
  39. Larivière, B./Bowen, D./Andreassen, T.W./Kunz, W./Sirianni, N.J./Voss, C./Wünderlich, N.V./Keyser, A. de (2017): “Service Encounter 2.0” – An investigation into the roles of technology, employees and customers. In: Journal of Business Research 79: 238-246.Google Scholar
  40. Larjovouri, R.L./Bordi, L./Mäkiniemi, J.P./Heikkilä-Tammi, K. (2016): The role of leadership and employee well-being in organizational digitalization. In: Proceedings of the 26 Annual RESER Conference: 1159-1172.Google Scholar
  41. Lix, L.M./Keselman, J.C./Keselman, H.J. (1996): Consequences of Assumption Violations Revisited: A Quantitative Review of Alternatives to the One-Way Analysis of Variance F Test. In: Review of Educational Research 66(4): 579-619.Google Scholar
  42. Loebbecke, C./Picot, A. (2015): Reflections on societal and business model transformation arising from digitization and big data analytics – A research agenda. In: The Journal of Strategic Information Systems 24(3): 149-157.Google Scholar
  43. Lucas, H.C./Agarwal, R./El Sawy, O.A./Weber, B. (2013): Impactful Research on Transformational Information Technology: An Opportunity to Inform New Audiences. In: MIS Quarterly 37(2): 371-382.Google Scholar
  44. MacKinnon, D.P./Krull, J.K./Lockwood, C.M. (2000): Equivalence of the Mediation, Confounding and Suppression Effect. In: Prevention Science 1(4): 173-181.Google Scholar
  45. Manpower Group (2017): The Skills Revolution – Digitization and Why Skills and Talent Matter.Google Scholar
  46. Meffert, H./Bruhn, M./Hadwich, K. (2015): Dienstleistungsmarketing – Grundlagen – Konzepte – Methoden. 8. Auflage. Springer Gabler.Google Scholar
  47. Newell, S./Marabelli, M. (2015): Strategic opportunities (and challenges) of algorithmic decision-making – A call for action on the long-term societal effects of ‘datification’. In: The Journal of Strategic Information Systems 24(1): 3-14.Google Scholar
  48. Ostrom, A.L./Parasuraman, A./Bowen, D.E./Patrício, L./Voss, C.A. (2015): Service Research Priorities in a Rapidly Changing Context. In: Journal of Service Research 18(2): 127-159.Google Scholar
  49. Page, K.M./Vella-Brodrick, D.A. (2009): The ‘What’, ‘Why’ and ‘How’ of Employee Well-Being – A New Model. In: Social Indicators Research 90(3): 441- 458.Google Scholar
  50. Parise, S./Guinan, P.J./Kafka, R. (2016): Solving the crisis of immediacy – How digital technology can transform the customer experience. In: Business Horizons 59(4): 411-420.Google Scholar
  51. Ragu-Nathan, T.S./Tarafdar, M./Ragu-Nathan, B.S./Tu, Q. (2008): The Consequences of Technostress for End Users in Organizations – Conceptual Development and Empirical Validation. In: Information Systems Research 19(4): 417-433.Google Scholar
  52. Roland Berger/BDI (2015): Die digitale Transformation der Industrie – Was sie bedeutet. Wer gewinnt. Was jetzt zu tun ist. http://bdi.eu/media/user_upload/Digitale_Transformation.pdf [01.06.2017].
  53. Ryan, R.M./Deci, E.L. (2000): Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. In: American Psychologist 55(1): 68-78.Google Scholar
  54. Ryan, R.M./Deci, E.L. (2001): On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being. In: Annual Review of Psychology 52: 141-166.Google Scholar
  55. Ryan, R.M./Huta, V./Deci, E.L. (2008): Living well – A self-determination theory perspective on eudaimonia. In: Journal of Happiness Studies 9(1): 139-170.Google Scholar
  56. Ryff, C.D./Keyes, C.L.M. (1995): The Structure of Psychological Well-Being Revisited. In: Journal of Personality and Social Psychology 69(4): 719-727.Google Scholar
  57. Samman, E. (2007): Psychological and Subjective Well-being – A Proposal for Internationally Comparable Indicators. In: Oxford Development Studies 35(4): 459-486.Google Scholar
  58. Sheldon, K.M./Elliot, A.J. (1999): Goal Striving, Need Satisfaciton, and Longitudinal Well-Being – The Self-Concordance Model. In: Journal of Personality and Social Psychology 76(3): 482-497.Google Scholar
  59. Snellman, C.L. (2014): Virtual teams – Opportunities and challenges for e-Leaders. In: Procedia - Social and Behavioral Sciences 110: 1251-1261.Google Scholar
  60. Tay, L./Diener, E. (2011): Needs and subjective well-being around the world. In: Journal of Personality and Social Psychology 101(2): 354-365.Google Scholar
  61. Tilson, D./Lyytinen, K./Sørensen, C. (2010): Digital Infrastructures – The Missing IS Research Agenda. In: Information Systems Research 21(4): 748-759.Google Scholar
  62. van de Voorde, K./Paauwe, J./van Veldhoven, M. (2012): Employee Well-being and the HRM-Organizational Performance Relationship – A Review of Quantitative Studies. In: International Journal of Management Reviews 14(4): 391-407.Google Scholar
  63. Vieitez, J.C./La Carcía, A.D.T./Rodríguez, M.T.V. (2010): Perception of job security in a process of technological change – Its influence on psychological wellbeing. In: Behaviour & Information Technology 20(3): 213-223.Google Scholar
  64. Weill, P./Woerner, S.L. (2015): Thriving in an Increasingly Digital Ecosystem. In: MIT Sloan Management Review 56(4): 27-34.Google Scholar
  65. World Economic Forum (2016): The Future of Jobs – Employment, Skills and Workforce Strategy for the Fourth Industrial Revolution. Global Challenge Insight Report. Schweiz.Google Scholar
  66. Wright, T.A./Doherty, E.M. (1998): Organizational Behavior ‘Rediscovers’ the Role of Emotional Well-Being. In: Journal of Organizational Behavior 19(5): 481-485.Google Scholar
  67. Wright, T.A./Huang, C.-C. (2012): The many benefits of employee well-being in organizational research. In: Journal of Organizational Behavior 33(8): 1188-1192.Google Scholar
  68. Yoo, Y./Boland, R.J./Lyytinen, K./Majchrzak, A. (2012): Organizing for Innovation in the Digitized World. In: Organization Science 23(5): 1398-1408.Google Scholar
  69. Zammuto, R. F./Griffith, T.L./Majchrzak, A./Dougherty, D.J./Faraj, S. (2007): Information Technology and the Changing Fabric of Organization. In: Organization Science 18(5): 749-762.Google Scholar

Copyright information

© Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature 2018

Authors and Affiliations

  • Mareike Falter
    • 1
  • Bettina Bürkin
    • 1
  • Karsten Hadwich
    • 1
  1. 1.Universtität HohenheimStuttgartDeutschland

Personalised recommendations