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A Framework for Cross Account Analysis

  • Vugranam C. Sreedhar
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8274)

Abstract

A key challenge of Strategic Outsourcing (SO) from a service delivery perspective is trying to understand one key question: Why two SO accounts that seemingly looks the same have very different cost structure? In this article we present a parameterized framework for modeling and analysis of cross account behavior. We abstract certain key account features as parameters and construct models for answering behavioral characteristics of SO accounts. We use spectral graph clustering for detecting similar accounts, and also develop parameterized clustering for detecting coherent behavior of accounts. We have implemented a prototype of the approach and we discuss some preliminary empirical result of cross account analysis.

Keywords

Data mining spectral graphs clusterning Workload Effort Service Delivery 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Vugranam C. Sreedhar
    • 1
  1. 1.IBM TJ Watson Research CenterUSA

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