SemProM pp 381-400 | Cite as

A Summary of End-User Feedback on Digital Product Memories

Part of the Cognitive Technologies book series (COGTECH)


Digital product memories enable novel item-centric ways of communication along a product’s lifecycle. With respect to the open nature of the scenario ranging from manufacturer to consumer, the expectations for such digital product memories are diverse. This chapter gives a brief summary of empirical studies with (potential) end-users of digital product memories. It combines information we acquired at three different public IT and industrial fairs in 2009 and 2010 with a total of 515 visitors, a user study conducted with 27 participants of a shopping cart scenario at the Innovative Retail Lab and an experiment with 12 students concerning working group support from so-called artifact memories. We compiled our observations into five hypotheses concerning aspects of digital product memory ranging from technical constraints to preferred applications.


User Study Product Lifecycle Interaction Device Shopping List Shopping Cart 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



We would like to thank Oliver Jacobs and Dhaval Vyas, who supported us in conducting the different studies.


  1. Y. Bendavid, L. Cassivi, Bridging the gap between RFID/EPC concepts, technological requirements and supply chain e-business processes. J. Theor. Appl. Electron. Commer. Res. 5(3), 1–16 (2010). CrossRefGoogle Scholar
  2. M. Bhattacharya, C.-H. Chu, T. Mullen, RFID implementation in retail industry: current status, issues, and challenges, in Decision Science Institute (DSI) Conference, Phoenix, AZ, USA, November (2007). Google Scholar
  3. P.Y.K. Chau, An empirical assessment of a modified technology acceptance model. J. Manag. Inf. Syst. 13(2), 185–204 (1996) Google Scholar
  4. H.A. El Maraghy (ed.), Changeable and Reconfigurable Manufacturing Systems, vol. 2 (Springer, London, 2008) Google Scholar
  5. D.W. Engels, J. Foley, J. Waldrop, S.E. Sarma, D. Brock, The networked physical world: an automated identification architecture, in Proceedings of the 2nd IEEE Workshop on Internet Applications, San Jose, CA, USA, July (2001), pp. 76–77. Google Scholar
  6. K. Finkenzeller, RFID Handbook—Fundamentals and Applications in Contactless Smart Cards, Radio Frequency Identification and Near-Field Communication, vol. 3 (Wiley, New York, 2010) CrossRefGoogle Scholar
  7. C. Floerkemeier, M. Langheinrich, E. Fleisch, F. Mattern, S.E. Sarma (eds.), The Internet of Things: Proceedings of the 1st International Conference on the Internet of Things (IOT 2008), Zurich, Switzerland, March. Lecture Notes in Computer Science, vol. 4952 (Springer, Berlin, 2008) Google Scholar
  8. A. Garcia, D. McFarlane, M. Fletcher, A. Thome, Auto-ID in materials handling. White paper, Auto-ID Center, Cambridge, MA, USA, 2003 Google Scholar
  9. O. Günther, S. Spiekermann, RFID and the perception of control: the consumer’s view. Commun. ACM 48(9), 73–76 (2005). Special issue: RFID. CrossRefGoogle Scholar
  10. F.A. Hansen, K. Grønbæk, Social web applications in the city: a lightweight infrastructure for urban computing, in Hypertext, ed. by P. Brusilovsky, H.C. Davis (ACM, New York, 2008), pp. 175–180. Google Scholar
  11. G. Kahl, L. Spassova, J. Schöning, S. Gehring, A. Krüger, IRL SmartCart—a user-adaptive context-aware interface for shopping assistance, in Proceedings of the 15th International Conference on Intelligent User Interfaces (IUI-11), Palo Alto, CA, United States, February, ed. by P. Pu, M.J. Pazzani, E. André, D. Riecken (ACM, New York, 2011), pp. 359–362. CrossRefGoogle Scholar
  12. A. Kröner, J.E. Alvarado, A.G. Higuera, J.C. Augusto, V.I.D.J. Cook, P. Cech, P. Mikulecky, A. Kameas, V. Callaghan, M. Schneider, Proceedings of the 1st International Workshop on Digital Object Memories, in Workshop Proceedings of the 5th International Conference on Intelligent Environments, ed. by M. Schneider, A. Kröner, J.E. Alvarado, A.G. Higuera, J.C. Augusto, D.J. Cook, V. Ikonen, P. Cech, P. Mikulecky, A. Kameas (IOS Press, Amsterdam, October 2009) Google Scholar
  13. A. Kröner, G. Kahl, L. Spassova, T. Feld, D. Mayer, C. Magerkurth, A. Dada, Demonstrating the application of digital product memories in a carbon footprint scenario, in Proceedings of the 6th International Conference on Intelligent Environments (IE-10), Kuala Lumpur, Malaysia, July (IEEE Computer Society, Washington, 2010a), pp. 164–169 Google Scholar
  14. A. Kröner, G. Meixner, O. Jacobs, Digital product memories: perspective of users and system architects, in Proceedings of the 6th International Conference on Intelligent Environments (IE-10), Kuala Lumpur, Malaysia, July ed. by V. Callaghan, A. Kameas, S. Egerton, I. Satoh, M. Weber (IEEE Computer Society, Washington, 2010b), pp. 265–270. Google Scholar
  15. A. Kröner, P. Gebhard, B. Brandherm, B. Weyl, J. Preißinger, C. Magerkurth, S. Anilmis, Personal shopping support from digital product memories, in Proceedings of the 1st International Conference on Pervasive and Embedded Computing and Communication Systems (PECCS 2011), Algarve, Portugal (2011), pp. 64–73 Google Scholar
  16. M.S. Lee, An empirical study about RFID acceptance—focus on the employees in Korea. Int. J. Bus. Econ. Sci. 1(2), 78–87 (2009).—Focus-on-the-Employees Google Scholar
  17. C.-Y. Lin, An empirical study on organizational determinants of RFID adoption in the logistics industry. J. Technol. Manag. Innov. 4(1), 1–7 (2009) Google Scholar
  18. C.-Y. Lin, Y.-H. Ho, RFID technology adoption and supply chain performance: an empirical study in China’s logistics industry. Supply Chain Manag. 14(5), 369–378 (2009) MathSciNetCrossRefGoogle Scholar
  19. L. Spassova, J. Schöning, G. Kahl, A. Krüger, Innovative Retail Laboratory, in Roots for the Future of Ambient Intelligence. Proceedings of the 3rd European Conference on Ambient Intelligence, Salzburg, Austria, November (2009) Google Scholar
  20. S. Spiekermann, RFID and privacy: what consumers really want and fear. Pers. Ubiquitous Comput. 13(6), 423–434 (2009) CrossRefGoogle Scholar
  21. S. Spiekermanns, O. Berthold, Maintaining privacy in RFID enabled environments—proposal for a disable-model, in Proceedings of the 1st Workshop on Security and Privacy, Conference on Pervasive Computing, Vienna, Austria (2005), pp. 137–146 Google Scholar
  22. P. Stephan, M. Eich, J. Neidig, M. Rosjat, R. Hengst, Applying digital product memories in industrial production, in SemProM—Foundations of Semantic Product Memories for the Internet of Things, ed. by W. Wahlster. Cognitive Technologies (Springer, Berlin, 2013) Google Scholar
  23. J. van Baren, W. Ijsselsteijn, N. Romero, P. Markopoulos, B. de Ruyter, Affective benefits in communication: the development and field-testing of a new questionnaire measure, in Proceedings of 6th Annual International Workshop on Presence, Aalborg, Denmark, October (2003), pp. 48–78. Google Scholar
  24. J. Vermeulen, R. Thys, K. Luyten, K. Coninx, Making bits and atoms talk today—a practical architecture for smart object interaction, in Proceedings of the 1st International Workshop on Design and Integration Principles for Smart Objects in Conjunction with UbiComp’07 (2007), pp. 331–336 Google Scholar
  25. D. Vyas, A. Nijholt, D. Heylen, A. Kröner, G.C. van der Veer, Remarkable objects: supporting collaboration in a creative environment, in Proceedings of the 12th ACM International Conference on Ubiquitous Computing (UBICOMP 2010), ed. by J.E. Bardram, M. Langheinrich, K.N. Truong, P. Nixon. ACM International Conference Proceeding Series (ACM, New York, 2010), pp. 37–40. CrossRefGoogle Scholar
  26. W. Wahlster, The semantic product memory: an interactive black box for smart objects, in SemProM—Foundations of Semantic Product Memories for the Internet of Things, ed. by W. Wahlster. Cognitive Technologies (Springer, Berlin, 2013a) Google Scholar
  27. W. Wahlster (ed.), SemProM—Foundations of Semantic Product Memories for the Internet of Things. Cognitive Technologies (Springer, Berlin, 2013b) Google Scholar
  28. M. Weiser, The computer for the 21st century. Sci. Am. 265(3), 94–104 (1991). CrossRefGoogle Scholar
  29. E. Welbourne, L. Battle, G. Cole, K. Gould, K. Rector, S. Raymer, M. Balazinska, G. Borriello, Building the Internet of Things using RFID: the RFID ecosystem experience. IEEE Internet Comput. 13(3), 48–55 (2009). CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.DFKI GmbH, German Research Center for Artificial IntelligenceKaiserslauternGermany
  2. 2.Georg Simon Ohm University of Applied SciencesNurembergGermany
  3. 3.DFKI GmbH, German Research Center for Artificial IntelligenceSaarbrückenGermany

Personalised recommendations