Advertisement

Adaptive Case Management in the Social Enterprise

  • Hamid Reza Motahari-Nezhad
  • Claudio Bartolini
  • Sven Graupner
  • Susan Spence
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7636)

Abstract

In this paper, we introduce SoCaM, a framework for supporting case management in social networking environments. SoCaM makes case entities (cases, processes, artifacts, etc.) first class, active elements in the social network and connects them to people. It enables social, collaborative and flexible definition, adaptation and enactment of case processes among people. It also offers mechanisms for capturing and formalizing feedback, from interactions in the social network, into the case, process and artifact definitions. We report on the implementation and a case management scenario for sales processes in the enterprise.

Keywords

Case Management Ad-hoc Processes Enterprise Social Networks 

References

  1. 1.
    Singularity, Case Management: Combining Knowledge with Process (July 2009), http://www.bptrends.com/publicationfiles/07-09-WP-CaseMgt-CombiningKnowledgeProcess-White.doc-final.pdf
  2. 2.
    de Man, H.: Case Management: A Review of Modeling Approaches (January 2009), http://www.bptrends.com/publicationfiles/01-09-ART-%20Case%20Management-1-DeMan.%20doc-final.pdf
  3. 3.
    van der Aalst, W.M.P., Weske, M., Grünbauer, D.: Case handling: a new paradigm for business process support. Data Knowl. Eng. 53(2), 129–162 (2005)CrossRefGoogle Scholar
  4. 4.
    Burns, E.V.: Case Management 101. In: Swenson, K.D., Palmer, N., Silver, B., Fischer, L. (eds.) Taming the Unpredictable. Future Strategies Inc. (2011)Google Scholar
  5. 5.
    Palmer, N.: BPM and ACM (Adaptive Case Management). In: Swenson, K.D., Palmer, N., Silver, B., Fischer, L. (eds.) Taming the Unpredictable. Future Strategies Inc. (August 2011)Google Scholar
  6. 6.
    Brzozowski, M.: WaterCooler: Exploring an Organization Through Enterprise Social Media. In: Proc. the ACM International Conference on Supporting Group Work, pp. 219–228 (2009)Google Scholar
  7. 7.
    Fraternali, P., Brambilla, M., Vaca, C.: A Model-driven Approach to Social BPM Applications. In: Fischer, L. (ed.) Social BPM. Future Strategies Inc. (May 2011)Google Scholar
  8. 8.
    Fischer, L.: Social BPM. Future Strategies Inc. (May 2011)Google Scholar
  9. 9.
    Kumaran, S., Liu, R., Wu, F.Y.: On the Duality of Information-Centric and Activity-Centric Models of Business Processes. In: Bellahsène, Z., Léonard, M. (eds.) CAiSE 2008. LNCS, vol. 5074, pp. 32–47. Springer, Heidelberg (2008)CrossRefGoogle Scholar
  10. 10.
    Bhattacharya, K., Gerede, C., Hull, R., Liu, R., Su, J.: Towards Formal Analysis of Artifact-Centric Business Process Models. In: Alonso, G., Dadam, P., Rosemann, M. (eds.) BPM 2007. LNCS, vol. 4714, pp. 288–304. Springer, Heidelberg (2007)CrossRefGoogle Scholar
  11. 11.
    Salesforce, Sales process management and workflow (2012), http://www.salesforce.com/crm/sales-force-automation/workflow/
  12. 12.
    OASIS, Web Services – Human Task (WS-HumanTask) Specification Version 1.1 (November 2009), http://docs.oasis-open.org/bpel4people/ws-humantask-1.1-spec-cd-06.pdf
  13. 13.
    Wun, A., Jacobsen, H.-A.: Modelling performance optimizations for content-based publish/subscribe. In: Proceedings of the 2007 Inaugural International Conference on Distributed Event-Based Systems (DEBS 2007), pp. 171–179. ACM, USA (2007)CrossRefGoogle Scholar
  14. 14.
    Graupner, S., Bartolini, C., Motahari-Nezhad, H., Mirylenka, D.: Social Media Meet the Enterprise – Analysis, Conclusions and Advancing to the Next Level. In: The Proceedings of EDOC 2012, China (September 2012)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Hamid Reza Motahari-Nezhad
    • 1
  • Claudio Bartolini
    • 1
  • Sven Graupner
    • 1
  • Susan Spence
    • 1
  1. 1.Services Research Lab, Hewlett Packard LaboratoriesPalo AltoUSA

Personalised recommendations