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A Tool Suite to Model Service Variability and Resolve It Based on Stakeholder Preferences

  • Erik Wittern
  • Christian Zirpins
  • Nidhi Rajshree
  • Anshu N. Jain
  • Ilias Spais
  • Konstantinos Giannakakis
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7221)

Abstract

Modern information and communication technology creates new possibilities to enable participative, collaborative service design. We present a novel approach of integrating stakeholder preferences into service design. Our approach is based on modeling multiple service configurations, thus including variability into the service design. Stakeholders can evaluate value-relevant service aspects on a web-based deliberation platform. Ultimately, all stakeholder opinions are aggregated to hint the service engineer on the preferred way to implement the service. In this demo we present our tool suite to model services and their variability and the server that handles the opinions stated on the deliberation platform.

Keywords

Service Variability Modeling Participatory Design Preferences 

References

  1. 1.
    COCKPIT Project: Citizens Collaboration and Co-creation in public Service Delivery (2010), http://www.cockpit-project.eu
  2. 2.
    Wittern, E., Zirpins, C.: On the Use of Feature Models for Service Design: The Case of Value Representation. In: Cezon, M., Wolfsthal, Y. (eds.) ServiceWave 2010 Workshops. LNCS, vol. 6569, pp. 110–118. Springer, Heidelberg (2011)CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Erik Wittern
    • 1
  • Christian Zirpins
    • 1
  • Nidhi Rajshree
    • 2
  • Anshu N. Jain
    • 2
  • Ilias Spais
    • 3
  • Konstantinos Giannakakis
    • 3
  1. 1.eOrganization GroupKarlsruhe Institute of Technology (KIT)Germany
  2. 2.IBM ResearchIndia
  3. 3.Athens Technology Center S.A. (ATC)Greece

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