Towards a Service System Ontology for Service Science

  • Elisah Lemey
  • Geert Poels
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7084)


Service Science is a new interdisciplinary approach to the study, design, implementation, and innovation of service systems. However due to the variety in service research, there is no consensus yet about the theoretical foundation of this domain. In this paper we clarify the service systems worldview proposed by Service Science researchers Spohrer and Kwan by investigating its foundational concepts from the perspective of established service theories and frameworks. By mapping the proposed service system concepts on the selected service theories and frameworks, we investigate their theoretical foundations, examine their proposed definitions and possible conflicting interpretations, discover their likely relationships and general structure, and identify a number of issues that need further discussion and elaboration. This analysis is visualised in a multi-view conceptual model (in the form of a UML class diagram) which we regard as a first step towards an explicitly and formally defined service system ontology.


Service Science SSME service system conceptual analysis conceptual modelling ontology service-dominant ontology systems theory 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Elisah Lemey
    • 1
  • Geert Poels
    • 1
  1. 1.Center for Service Intelligence, Faculty of Economics and Business AdministrationGhent UniversityGentBelgium

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