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ServiceTrust: Supporting Reputation-Oriented Service Selection

  • Qiang He
  • Jun Yan
  • Hai Jin
  • Yun Yang
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5900)

Abstract

Service transactions, although attached with service level agreements, may still fail due to various reasons, intentionally or accidentally, in the open and volatile service-oriented environment. In service selection, consumers often need to estimate the trustworthiness of the provider with limited prior experience and knowledge about them. Moreover, the service-oriented environment exposes consumers to unique threats including malicious reputation manipulation and quality-of-service (QoS) abuse. This paper presents ServiceTrust – a novel trust management approach to support reputation-oriented service selection by quantifying and comparing the trustworthiness of providers based on their historic performance over service transactions. ServiceTrust combines a consumer’s and other consumers’ personal trust to estimate the provider’s trust value. Our experimental results demonstrate that ServiceTrust can significantly increase the success rate of service transactions and is effective in resisting malicious reputation manipulation and QoS abuse.

Keywords

Service-oriented computing Web services service selection trust service reputation 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Qiang He
    • 1
    • 2
  • Jun Yan
    • 3
  • Hai Jin
    • 1
  • Yun Yang
    • 2
  1. 1.School of Computer Science and TechnologyHuazhong University of Science and TechnologyWuhanChina
  2. 2.Faculty of Information and Communication TechnologiesSwinburne University of TechnologyMelbourneAustralia
  3. 3.School of Information Systems and TechnologyUniversity of WollongongWollongongAustralia

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