Managing Quality of Human-Based eServices

  • Robert Kern
  • Christian Zirpins
  • Sudhir Agarwal
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5472)


Modern business strategies consider Web-based outsourcing of microjobs to the masses. Respective business activities are however difficult to manage. Traditional approaches of covering human tasks in business processes build on assumptions of limited process scale and closed organizational models that are not valid in crowdsourcing scenarios. Web services have been proposed as a means to represent human tasks that allow leveraging interaction, brokerage and composition capabilities of SOC for human interaction management. In this paper we argue that crowdsourcing requires considering qualitative constraints and sketch a platform for managing the quality of human-based eServices.


Crowdsourcing Human-based eServices QoS Management 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Robert Kern
    • 1
  • Christian Zirpins
    • 1
  • Sudhir Agarwal
    • 1
  1. 1.Karlsruhe Service Research InstituteUniversity of KarlsruheGermany

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