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Learning from Interaction: An Intelligent Networked-Based Human-Bot and Bot-Bot Chatbot System

  • Jordan J. Bird
  • Anikó Ekárt
  • Diego R. Faria
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 840)

Abstract

In this paper we propose an approach to a chatbot software that is able to learn from interaction via text messaging between human-bot and bot-bot. The bot listens to a user and decides whether or not it knows how to reply to the message accurately based on current knowledge, otherwise it will set about to learn a meaningful response to the message through pattern matching based on its previous experience. Similar methods are used to detect offensive messages, and are proved to be effective at overcoming the issues that other chatbots have experienced in the open domain. A philosophy of giving preference to too much censorship rather than too little is employed given the failure of Microsoft Tay. In this work, a layered approach is devised to conduct each process, and leave the architecture open to improvement with more advanced methods in the future. Preliminary results show an improvement over time in which the bot learns more responses. A novel approach of message simplification is added to the bot’s architecture, the results suggest that the algorithm has a substantial improvement on the bot’s conversational performance at a factor of three.

Keywords

Artificial Intelligence Natural language processing Chatbot 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Jordan J. Bird
    • 1
  • Anikó Ekárt
    • 1
  • Diego R. Faria
    • 1
  1. 1.Aston Lab for Intelligent Collectives Engineering (ALICE), School of Engineering and Applied ScienceAston UniversityBirminghamUK

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