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Crisis Management and Simulation Training: Analysis of Crisis Managers’ Behavior Using Activity Logs

  • Sylvie Vandestrate
  • Laurie-Anna Dubois
  • Agnès Van Daele
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 819)

Abstract

Crises are key moments in companies’ lifetimes, especially for high risks industrial systems. The Expert’Crise project trains managers to manage crises through theoretical training and accident simulation exercises. The trainees’ performance during the exercise is a key factor in their learning process, which is completed by a debriefing. However, a detailed analysis is needed to understand what exactly happens between the managers inside the crisis room during the exercises. We have, therefore, developed a methodology, based on observations, in order to give feedback to managers and to suggest recommendations for improving emergency planning.

The purpose of this paper is to present this methodological approach, based on the construction of trainee activity logs. During the exercise, observational data collection is carried out through observation grids and camera recordings. After the exercise, the observers’ notes and camera recordings are collated and incorporated into a global database, compiling key information about the trainees’ actions and communications. Thereafter, a set of issues encountered by the crisis unit is identified from the database. Several descriptors of the level of completion of these issues are then defined.

Once the database has been sorted, according to these issues and their levels of completion, the log of the trainees’ activity is complete. Each issue is now ready to be analyzed through some strategic crisis topics, such as communication, leadership inside the crisis unit, accordance with crisis roles set in the emergency instructions, difficulties and deviations encountered for each issue, and achieving the learning targets.

Keywords

Simulation exercise Activity analysis Crisis management 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Sylvie Vandestrate
    • 1
  • Laurie-Anna Dubois
    • 1
  • Agnès Van Daele
    • 1
  1. 1.University of Mons (UMONS)MonsBelgium

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