Advertisement

A Cooperative and Transversal Methodology to Improve the Making of Prescriptions in a High Reliability Organization: A Constructive Ergonomics Approach

  • C. Thomas
  • F. Barcellini
  • Y. Quatrain
  • B. Ricard
  • P. Falzon
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 821)

Abstract

This communication presents an action-research conducted in a French Electrical Power Generation company addressing the making of prescriptions, i.e. the documentation design process intended to ensure the quality of prescriptive documents. This action-research has two goals: fostering the development of a cooperative and transversal collective work and improving the documentation design process. In this way, a methodology was set up based on the principles of the constructive ergonomics approach, i.e. allowing the development of both the individuals and of the organization. 3 one-day workshops were conducted, implying a set of methods (explanation of a case, design of scenarios of organizational change, and organizational simulations) and involving 7 participants who represent the diversity of the actors implied in the documentation process.

The results show that the methodology allows the participants to better comprehend the process and the role of the other actors. This refers to constructive dimension because the development of new elements of knowledge and the construction of a shared frame of reference are prerequisite to develop cooperative work. The highlighting of difficulties leads the participants to design scenarios and organizational simulations. This allows them to think about the organization of their work and lead them to co-constructed organizational solutions taking into account the constraints of all of them.

Now, the main issue is the identification of the implementation conditions of the organizational solutions in order to foster their effective setting up.

Keywords

Constructive approach Documentation process design 

References

  1. 1.
    Lorino P (2009) Concevoir l’activité collective conjointe: l’enquête dialogique. Etude de cas sur la sécurité dans l’industrie du bâtiment. Activités 6(1):87–110Google Scholar
  2. 2.
    Thomas C et al (2015) The production of prescriptive documents in safety-critical organizations: an exploratory diagnosis. In: 19th triennial congress of the IEA, Melbourne 9–14 AugustGoogle Scholar
  3. 3.
    Falzon P (2014) Constructive ergonomics. CRC Press, Boca RatonCrossRefGoogle Scholar
  4. 4.
    Barcellini F, Van Belleghem L (2014) Organizational simulation: issues for ergonomics and for teaching of ergonomics’ action. In: Broberg O, Fallentin N, Hasle P, Jensen PL, Kabel A, Larsen ME, Weller T (eds) Proceedings of human factors in organizational design and management – XI and nordic ergonomics society annual conference–46Google Scholar
  5. 5.
    Caroly S, Barcellini F (2014) The development of collective activity. In: Falzon P (ed) Constructive ergonomics. CRC Press, Boca Raton, pp 19–34CrossRefGoogle Scholar
  6. 6.
    Daniellou F, Rabardel P (2005) Activity-oriented approaches to ergonomics: some traditions and communities. Theor Issues Ergon Sci 6(5):353–357CrossRefGoogle Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • C. Thomas
    • 1
  • F. Barcellini
    • 1
  • Y. Quatrain
    • 2
  • B. Ricard
    • 2
  • P. Falzon
    • 1
  1. 1.Conservatoire National des Arts et MétiersParisFrance
  2. 2.Electricité de France Research and DevelopmentChatouFrance

Personalised recommendations