Advertisement

Quality of Work Life and Differences in Demographic Characteristics Among Managerial Staff in Algerian Tertiary Sector

  • Bouhafs Mebarki
  • Mohammed El Amine Ahmed Fouatih
  • Mohamed Mokdad
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 821)

Abstract

The aim of the present paper is to measure the level of quality of work life (QWL) and to study the differences in demographic characteristics (gender, age, work experience and socio-professional category) among managerial staff in two public settings from tertiary sector based in Oran - Algeria.

A total sample of 252 managerial staff members participated in the study. Data were collected using a questionnaire technique.

The analysis of the results showed that the level of QWL was medium, and there were no statistically significant differences in QWL between demographic characteristics categories (1) gender, (2) age, (3) work experience in these two organizations and (4) socio-professional categories. The results are discussed in the light of previous researches.

Finally, the study concluded that the QWL needs more attention from management levels in the public sector in Algeria.

Keywords

Quality of work life (QWL) Demographic characteristics Managerial staff 

References

  1. 1.
    Yadav R, Khanna A (2014) Literature review on quality of work life and their dimensions. IOSR J Hum Soc Sci (IOSR-JHSS) 19(9):71–80CrossRefGoogle Scholar
  2. 2.
    Mosadeghrad AM (2013) Quality of working life: an antecedent to employee turnover intention. Int J Health Policy Manag 1(1):43–50CrossRefGoogle Scholar
  3. 3.
    Ilgan A, Ata A, Zepeda SJ, Ozu-Cengiz O (2014) Validity and reliability study of Quality of School Work Life (QSWL) scale. Int J Hum Sci 11(2):114–137Google Scholar
  4. 4.
    Carayon P, Sainfort F, Smith MJ (1999) Macroergonomics and total quality management: how to improve quality of working life? Int J Occup Saf Ergon 5(2):303–334CrossRefGoogle Scholar
  5. 5.
    Walton RE (1973) Quality of work life: what is it? Sloan Manag Rev 11–21Google Scholar
  6. 6.
    Sirgy MJ, Reilly NP, Wu J, Efraty D (2008) A work-life identity model of well-being: towards a research agenda linking Quality-of-Work-Life (QWL) programs with Quality of Life (QOL). Appl Res Qual Life 3(3):181–202CrossRefGoogle Scholar
  7. 7.
    Sirgy MJ, Efraty D, Siegel P, Lee DJ (2001) A new measure of Quality of Work Life (QWL) based on need satisfaction and spillover theories. Soc Indic Res 55(3):241–302CrossRefGoogle Scholar
  8. 8.
    Walton RE (1975) Criteria quality in work life. In: Davis LE, Cherns RL (eds) The quality of working life: problems, prospects, and the state of art, vol 1. Free Press, New YorkGoogle Scholar
  9. 9.
    Maslow AH (1970) Motivation and personality. Harper & Row, New YorkGoogle Scholar
  10. 10.
    Lee DJ, Singhapakdi A, Sirgy MJ (2007) Further validation of a need-based Quality-of-work-life (QWL) measure: evidence from marketing practitioners. Appl Res Qual Life 2(4):273–287CrossRefGoogle Scholar
  11. 11.
    Mortazavi S, Yazdi SVS, Amini A (2012) The role of the psychological capital on quality of work life and organization performance. Interdiscip J Contemp Res Bus (IJCRB) 4(2):206–217Google Scholar
  12. 12.
    Marta JKM, Singhapakdi A, Lee DJ, Sirgy MJ, Koonmee K, Virakul B (2013) Perceptions about ethics institutionalization and quality of work life: Thai versus American marketing managers. J Bus Res 66(3):381–389CrossRefGoogle Scholar
  13. 13.
    Elamparuthi D, Jambulingam S (2014) Need satisfaction and quality of work life in Chennai automobile industry. Int J Econ Commer Manag 2(3):1–7Google Scholar
  14. 14.
    Viljoen A, Kruger S, Saayman M (2014) Understanding the role that Quality of Work Life of food and beverage employees plays in perceived service delivery and productivity. South Afr Bus Rev 18(1):27–52Google Scholar
  15. 15.
    Tabassum A, Rahman T, Jahan K (2012) An evaluation of the quality of work life: a study of the faculty members of private universities in Bangladesh. ABAC J 32(3):36–57Google Scholar
  16. 16.
    Sandhya Nair GS (2013) A study on the effect of Quality of Work Life (QWL) on Organisational Citizenship Behaviour (OCB) – With special reference to college teachers is Thrissur District, Kerala. Integr Rev J Manag 6(1):34–46Google Scholar
  17. 17.
    Indumathy R, Kamalraj S (2012) A study on quality of work life among workers with special reference to textile industry in Tirupur District – a textile hub. Int J Multidiscip Res 2(4):265–281Google Scholar
  18. 18.
    Martins JC, Pereira MG, Pinheiro AG (2013) The contemporary acceleration as demarcation of styles and quality of working life among healthcare professionals. Lusoph J Cult Stud 1(2):322–337Google Scholar
  19. 19.
    James G (1992) Quality of working life and total quality management. Int J Manpow 13(1):41–58MathSciNetCrossRefGoogle Scholar
  20. 20.
    ONS (2014) Statistical yearbook of Algeria, Edition 2014, Résultats 2010/2012, vol n° 30. http://www.ons.dz/IMG/pdf/AnRes10-12No30.pdf. Accessed 10 Nov 2017
  21. 21.
    Bolhari A, Rezaeean A, Bolhari J, Bairamzadeh S, Soltan AA (2011) The relationship between quality of work life and demographic characteristics of information technology staffs. In: Proceedings of international conference on computer communication and management, CSIT, vol 5, pp 374–378Google Scholar
  22. 22.
    Boukhemkhem D (2015) Quality of work life: theoretical concepts and evaluation Case study of employees of Jijel University. Journal of Economie & Société 11(11):131–162. https://www.asjp.cerist.dz/en/article/1975
  23. 23.
    Burchell B (2011) A temporal comparison of the effects of unemployment and job insecurity on wellbeing, sociological research, 16 September 2011. http://www.socresonline.org.uk/16/1/9.html
  24. 24.
    Gallie D (2017) The quality of work in a changing labour market. Soc Policy Admin 51(2):226–243.  https://doi.org/10.1111/spol.12285CrossRefGoogle Scholar
  25. 25.
    Salah AA (2013) Quality of work life among faculty of education teaching staff. J Arab Stud Educ Psychol 2(39):158-189. [in Arabic]Google Scholar
  26. 26.
    Eslamian J, Akbarpoor AA, Hoseini SA (2015) Quality of work life and its association with workplace violence of the nurses in emergency departments. Iran J Nurs Midwifery Res 20(1):56–62. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4325414/
  27. 27.
    Rastegari M, Khani A, Ghalriz P, Eslamian J (2010) Evaluation of quality of working life and its association with job performance of the nurses. Iran J Nurs Midwifery Res 15(4):224–228. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3203281/
  28. 28.
    Jnaneswar K (2016) A study on the level of quality of work life experienced by the employees of public sector units in Kerala. J Inst Public Enterp 6(1/2):51–61Google Scholar
  29. 29.
    Tabassum A, Rahman T, Jahan K (2011) Quality of work life among male and female employees of private commercial banks in Bangladesh. Int J Econ Manag 5(1):266–282Google Scholar
  30. 30.
    Rani AK (2013) Quality of work life of female employees in Universities of Haryana. https://editorialexpress.com/cgi-bin/conference/download.cgi?db_name=IAFFE2013&paper_id=38&file_type=slides
  31. 31.
    Aarthy M, Nandhini M (2016) A study on quality of work life among the engineering college faculty members in Coimbatore District. Int J Manag Res Rev 6(8):1051–1057Google Scholar
  32. 32.
    Arunkumar B, Saminathan R (2017) Work life balance among women teachers of Self Financing Colleges (SFC) in Thanjavur District, Tamilnadu. J Hum Soc Sci (IOSR-JHSS) 22(7):48–55. www.iosrjournals.org
  33. 33.
    Rao T, Arora RS, Vashisht AK (2013) Quality of work life: a study of Jammu University teachers. J Strat Hum Resour Manag 2(1):20–25Google Scholar
  34. 34.
    Xhakollari L (2013) Quality of work life and mental health professionals in Albania. Mediter J Soc Sci 4(1):529–534Google Scholar
  35. 35.
    Rajasekar D (2017) An empirical research on quality of work life among executive level employees in shipping industry. In: 4th IHRC, ELK Asia Pacific journalsGoogle Scholar
  36. 36.
    Balaji R (2013) A study on quality of work life among employees. Int J Innov Res Sci Eng Technol 2(2):470–473Google Scholar
  37. 37.
    Johnsrud LK (2006) Studied on quality of faculty work life: the University of HawaiiGoogle Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Bouhafs Mebarki
    • 1
  • Mohammed El Amine Ahmed Fouatih
    • 1
    • 2
  • Mohamed Mokdad
    • 1
    • 2
    • 3
  1. 1.Laboratory of Ergonomics and Prevention of RisksUniversity of Oran2OranAlgeria
  2. 2.Tlemcen UniversityTlemcenAlgeria
  3. 3.Bahrain UniversityZallaqBahrain

Personalised recommendations