Conceptual Design of E-health Services by, and for Support of, Home Care Staff

  • Gudbjörg ErlingsdóttirEmail author
  • Christofer Rydenfält
  • Johanna Persson
  • Gerd Johansson
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 824)


Together with staff from home care from four municipalities we investigated how e-health services can improve the work environment. In a series of four workshops we coached the participants in (1) describing their work process and pinpointing the problematic situations in the process, (2) formulating their wishes for an ideal work process, (3) conceptualizing how e-health solutions can be used to obtain the ideal work process and describing scenarios (4) illustrating the scenarios and the design process on storyboards. The storyboards describe, amongst other, how support through e-health systems may be used to: gain access to adequate information; get in touch with other professionals as doctors or other colleagues; prevent medication errors, and to transfer images or physiological data to an expert who can directly provide personal support.


E-health Home care Co-design Conceptual models 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Gudbjörg Erlingsdóttir
    • 1
    Email author
  • Christofer Rydenfält
    • 1
  • Johanna Persson
    • 1
  • Gerd Johansson
    • 1
  1. 1.Lund UniversityLundSweden

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