The Research-Practice Gap: An Explanatory Factor for Automotive HMI Customers’ Complaints?

  • Fares ZaidiEmail author
  • Christian Bastien
  • Xavier Chalandon
  • Laurent Moiselet
  • Emmanuelle Thianche
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 824)


Automotive HMI development was historically feature and technology-driven. Over time, we witnessed a shift in focus from physical to cognitive issues, especially due to technology evolution and embedded HMI complexification. This made adapting automotive HMI development process a necessity to address human factors and cognitive ergonomics challenges in design/evaluation phases. It is in this context that car manufacturers enhanced the traditional systems engineering logic (V like model) thanks to the User-Centered Design cycle (UCD). But, despite this user centric approach, some customers’ complaints and usability issues concerning automotive HMI are reported. Why is it so? To answer this question a research is underway. In this article, we (1) describe the work that led us to consider the research-practice gap as a candidate factor explaining why the user centric approach fails and (2) describe what we are planning to do as next steps.


Research-practice gap Automotive HMI Infotainment systems Usability methods Customers’ complaints Systems engineering process 



This work is funded by the French “National Association of Research and Technology” (ANRT), grant number 2016/0738, and conducted in the Renault’s research center located in Guyancourt (France).

We would like to think all the “Cognitive ergonomics & HMI” team’s members within this work is carried out for their valuable time.


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Fares Zaidi
    • 1
    • 2
    Email author
  • Christian Bastien
    • 1
  • Xavier Chalandon
    • 2
  • Laurent Moiselet
    • 2
  • Emmanuelle Thianche
    • 2
  1. 1.Université de Lorraine, PErSEUs (EA 7321)NancyFrance
  2. 2.Renault, Design and Development CenterGuyancourtFrance

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