A Step Towards Inclusive Design: Comfortable Maximum Height of a Bus Step for the Elderly Mexican Population

  • Ileana Chávez-SánchezEmail author
  • Paula González-TorresEmail author
  • Andrea Tejada-GutiérrezEmail author
  • John Rey-GalindoEmail author
  • Carlos Aceves-GonzálezEmail author
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 824)


In Mexico, public transport has emerged as one of the most viable options for the transportation of elderly people; however, the characteristics of buses have become an obstacle to their use. The aim of this research was to determine the maximum comfort height of a bus step for the elderly Mexican population. Twenty-one older adults participated in this study. The participants were asked to select the height they considered comfortable from four step options, which were built taking as a reference the maximum height established by The General Norm of technical nature SM/IMTJ/002/2014. The results showed that there is a relationship between the performance of physical activities and the choice of step height. Considering the results, it is suggested to establish a measure between 15 and 20 cm for the first step of the bus.


Usability Anthropometry Human factors Inclusive design Special populations Public transportation 



We want to thank the support provided by the Metropolitan Center for the Elderly (CEMAM), as well as the seniors who participated in this research.


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.University of GuadalajaraGuadalajaraMexico
  2. 2.Ergonomics Research CenterUniversity of GuadalajaraGuadalajaraMexico

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