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Transforming and Aligning Process Performance Indicators

  • Han van der Aa
Chapter
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 323)

Abstract

Monitoring Process Performance Indicators (PPIs) represents an important prerequisite for organizations in their strive for continuous process optimization [143]. Therefore, a key task for managers is to define suitable PPIs that are aligned with the strategic business objectives of the organization [223]. Typically, managers achieve this by describing relevant PPIs using natural language descriptions [225, 270]. This has the great advantage that PPIs can be easily specified and understood by all stakeholders [150]. However, to be able to actually monitor PPIs, they must be defined in a way that supports their automated computation and relates them to the technical implementation of a business process in a Workflow Management or Enterprise Resource Planning System [90]. Although there are structured notations that achieve this (cf. [209, 223, 270]), they are not at all similar to the unstructured natural language descriptions used and preferred by managers.

Copyright information

© Springer International Publishing AG, part of Springer Nature 2018

Authors and Affiliations

  1. 1.Humboldt University of BerlinBerlinGermany

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