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Task Analysis

  • Ronald L. JacobsEmail author
Chapter

Abstract

As a follow-up to Chap. 5, this chapter discusses the important work analysis technique of task analysis. Task analysis is the process of identifying the component behaviors within a task. A task is defined as a unit of work with a defined beginning and ending, discrete from other tasks, and has an outcome at the end. The chapter identifies six patterns of task behavior: procedure, troubleshooting, decision making, inspection, adjustment-revision, and manage a work process. These patterns tend to appear with some regularity across most jobs. The chapter presents a process for conducting a task analysis. For many human resource development professionals, task analysis may be one of the most important sets of skills related to work analysis.

References

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  2. Crandall, B., Klein, G., & Hoffman, R. (2006). Working minds: A practitioner’s guide to cognitive task analysis. Boston: MIT Press.CrossRefGoogle Scholar
  3. Jacobs, R. L. (2017). Knowledge work and human resource development. Human Resource Development Review, 16(2), 176–202.CrossRefGoogle Scholar
  4. Jacobs, R. L., & Bu-Rahmah, M. (2012). Developing employee expertise through structured on-the-job training (S-OJT): An introduction to this training approach and the KNPC experience. Industrial and Commercial Training, 44(2), 75–84.CrossRefGoogle Scholar

Copyright information

© The Author(s) 2019

Authors and Affiliations

  1. 1.University of Illinois at Urbana ChampaignChampaignUSA

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