Listen-First Seeking Clarity Before Influence

  • John Henry Horsman
Part of the Palgrave Studies in Workplace Spirituality and Fulfillment book series (PSTWSP)


Understanding of the concepts of Servant-leadership does not make one a Servant-leader, skills and associated values need to be practiced and learned. Listening-first has perhaps the greatest value and skills influence in the development of Servant-leaders. Variations of poor listening are described. The notion of holistic listening is introduced, beginning with the attitude of respectful listening and then learning empathetic listening and onto variations of generative listening and generative dialog. Holistic listening also includes discernment, which includes acknowledging our reasoning, our feelings, and our will as a way to improve decision-making capacity. Influential persuasion is presented as a non-coercive, non-manipulative approach to influencing others. A listening spiral is an example of a creative way to deepen our intentional attending to holistic listening.


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Copyright information

© The Author(s) 2018

Authors and Affiliations

  • John Henry Horsman
    • 1
  1. 1.Gonzaga UniversitySpokaneUSA

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